Jacqueilne Maxwell
Lynwood
Summary
Dynamic professional seeks to utilize proven abilities in Administrative Assisting, Consultative Sales, Strategic Marketing, Travel/Logistics, Reservations and Negotiations to aid in maximizing profitability within a progressive organization.
Overview
37
37
years of professional experience
Work History
Lead Agent/Senior Travel Consultant
BCD Travel Management
03.2016 - Current
- Establish and maintain relationships with vendor air, hotel, car and limo chains
- Manage ongoing communication with account specific information and office procedures
- Provide management reports for all functions and special events
- Planed and managed domestic and international travel for entire staff and VIP's
- Manage flight details and reservations for corporate jets
- Manage agent time off and productivity
- Managing budgets, reconciling invoices and identifying cost saving opportunities
Executive Travel Consultant
American Express Travel, BCG on-site
12.2011 - 03.2016
- Establish and maintain relationships with vendor air, hotel, car and limo chains
- Coordinate group meetings and special group functions and sales meetings for VIP and consultants
- Manage ongoing communication with account specific information and office procedures
- Provide management reports for all functions and special events
- Planed and managed domestic and international travel for entire staff and VIP's
- Managed all travel-related duties for entire executive staff
- Interface with employees and customers on all travel related questions
After Hours Corporate Travel Consultant
FROSCH International Travel
02.2011 - 12.2011
- Establish and maintain relationships with vendor air, hotel, car and limo chains
- Manage ongoing communication with account specific information and office procedures
- Planed and managed domestic and international travel for entire staff, including VIP clients of 500 + employees, using Sabre, Apollo and Amadeus GDS systems
- Managed all travel-related duties for entire executive staff
- Interface with employees and customers on all travel related questions
Corporate Travel Consultant - Deutsche Bank Real Estate Dept.
HRG WORLDWIDE
01.2004 - 01.2009
- Negotiate hotel and car budgets, booking travel arrangements and accommodations for business and leisure travel.
- Set up meeting spaces for small and large groups.
- Assist VIP clients with all travel needs for business and personal
- Accomplishments: Completed management classes on HR policies
Travel Agent - Floater for all U.S. Clients
MCCORD/BCD TRAVEL
01.1996 - 01.2003
- Filled in for regular agents during sick time, vacations and leaves of absence.
- Booked all logistical needs for individual and group travel
Air Travel Agent
AMERICAN HAWAII CRUISES
01.1994 - 01.1996
- Confirmed Air/hotel accommodations for passengers traveling to/from Hawaii
- Set up meeting spaces for small and large groups.
- Assisting Supervisor with training of potential employees
VIP Reservation Sales Agent (1991 to 1992), Customer Service Agent (1992 to 1994)
DELTA AIRLINES
01.1988 - 01.1994
- Assisted VIP patrons calling in on the 800 numbers with questions regarding air travel, including upgrades, modifications, cancellations, and referral of escalated issues.
- Interacted extensively with clientele, assisting reservation sales agents, with any issues occurring in booking reservations for inbound inquiries to the 800 numbers.
- Exemplified company culture, retaining clients through resolution of emergency issues.
- Assisted VIP’s travelers with air reservations
- Accomplishments: Completed customer service certification course.
- Certificate supervisor training course for Delta Airlines Reservations.
Education
Business Administration -
Western Illinois University
McComb, Illinois01.1990
Skills
- Familiar with Windows & Macintosh Operating systems Specialized abilities:
- MS Word
- Excel
- PowerPoint
- Data’s II
- Sabre
- Apollo
- Amadeus
- Worldspan
- Type 75 WPM
- Various Proprietary Software
- Negotiation techniques
- Task delegation
Affiliations
- Sisters Investing in Souls, Executive Board Member
- 2008 to Present
- Non-profit organization, rooted in giving supplemental scholarships to deserving students who may not otherwise receive financial assistance.
Timeline
Lead Agent/Senior Travel Consultant
BCD Travel Management
03.2016 - Current
Executive Travel Consultant
American Express Travel, BCG on-site
12.2011 - 03.2016
After Hours Corporate Travel Consultant
FROSCH International Travel
02.2011 - 12.2011
Corporate Travel Consultant - Deutsche Bank Real Estate Dept.
HRG WORLDWIDE
01.2004 - 01.2009
Travel Agent - Floater for all U.S. Clients
MCCORD/BCD TRAVEL
01.1996 - 01.2003
Air Travel Agent
AMERICAN HAWAII CRUISES
01.1994 - 01.1996
VIP Reservation Sales Agent (1991 to 1992), Customer Service Agent (1992 to 1994)
DELTA AIRLINES
01.1988 - 01.1994
Business Administration -
Western Illinois University
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