Jacob S. Hollensteiner
Quincy
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of clientele in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Membership Services Manager
The Salvation Army Kroc Center
10.2023 - Current
- Leveraged social media platforms to promote organizational news, updates, and achievements while engaging directly with members online.
- Facilitated regular staff training sessions on best practices in customer service and relationship management within a membership-based setting.
- Optimized internal processes related to billing, renewals, and cancellations for seamless financial transactions between members and the organization.
- Conducted regular audits of membership database, ensuring data accuracy and integrity for effective communication efforts.
- Successfully recruited new members by showcasing the advantages of joining the organization at conferences, trade shows, and other industry events.
- Established partnerships with external vendors to provide exclusive discounts and offers for members, further enhancing the value of their memberships.
Area Ambassador
FCA, Fellowship of Christian Athletes
02.2020 - Current
- Engage, equip, and empower coaches and athletes to fulfill the vision of FCA through gospel centered ministry to and through the coach including coach’s huddles, team huddles, multi-sport huddles, one-on-ones, camps, and events.
- Develop and lead FCA ministry to coaches and athletes in both on-campus and off-campus sports environments
- Recruit, train, and develop like-minded volunteers to help fulfill the vision of FCA.
- Assist with fundraising activities and events.
- Participated in various outreach programs.
General Manager
Quincy Gems
09.2021 - 09.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Manager
Gully Transportation
06.2016 - 09.2021
- Develop and maintain relationships with customers and carriers as well as negotiate shipping details and services.
- Work directly with clients all over the country to ensure we meet and handle their transportation needs properly, professionally, and with excellent customer service.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Classified Commercial Account Executive
Quincy Herald
03.2014 - 06.2016
- Managed walk-in customers, as well as inbound and outbound telephone calls.
- Used solution approach to selling and creating value for customers.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Manager
Aldi
04.2013 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Hibbett Sports
11.2008 - 03.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Sports Management
Quincy University
Quincy, IL05.2010
High School Diploma -
Quincy Senior High School
Quincy, IL06.2006
Skills
- Managing Operations and Efficiency
- 10 years of Customer Service Management
- Personnel Recruitment
- 5 years of ministry leadership
- Staff Training and Development
- Team Leadership
- Relationship Building
- Customer Relations
- Team building
- 10 years of sales experience
- Networking Abilities
- 10 years in leadership roles
Timeline
Membership Services Manager
The Salvation Army Kroc Center
10.2023 - Current
General Manager
Quincy Gems
09.2021 - 09.2023
Area Ambassador
FCA, Fellowship of Christian Athletes
02.2020 - Current
Customer Service Manager
Gully Transportation
06.2016 - 09.2021
Classified Commercial Account Executive
Quincy Herald
03.2014 - 06.2016
Assistant Manager
Aldi
04.2013 - 03.2014
Store Manager
Hibbett Sports
11.2008 - 03.2013
Sports Management
Quincy University
High School Diploma -
Quincy Senior High School
Similar Profiles
Kaleb BednarKaleb Bednar
First Aid/CPR/AED Instructor at The Salvation Army Kroc CenterFirst Aid/CPR/AED Instructor at The Salvation Army Kroc Center
Shyla AlvaradoShyla Alvarado
Health and Recreation Specialist at Salvation Army Kroc CenterHealth and Recreation Specialist at Salvation Army Kroc Center
Gayle NelsonGayle Nelson
Sales and Event Coordinator at Salvation Army Kroc CenterSales and Event Coordinator at Salvation Army Kroc Center