JACOBO ZAMORA
Berwyn
Summary
Organized and reliable professional with 8 years of experience in managing and coordinating online and in-person retail orders. Proven ability to handle multiple priorities while maintaining a positive attitude and strong organizational skills. Demonstrated problem-solving capabilities that enhance operational efficiency and quality. Quick learner with a track record of acquiring new skills effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Lead
Bimbo Bakeries USA
Chicago
05.2025 - Current
- Responsible for accurately loading and unloading trailers, verifying route load(s), trailer reports, and maintaining the shipping yard.
- Count and check products for accuracy and quality, maintain accurate records, report overages and shortages, & participate in "Cycle Counts".
- Operate material handling equipment; including pallet jack, forklift, etc.
- Troubleshoot issues with packing equipment, label machines, tapers, palletizers, etc.
- Utilize Oracle Warehouse Management System (WMS) to manage inventory, verify customer orders, track product movement, and ensure real-time accuracy in shipping and receiving operations.
Production Associate /Backup Lead
Bimbo Bakeries USA
Chicago
04.2024 - Current
- Contribute to a high-volume bakery operation by safely operating industrial machinery, packaging and inspecting baked products.
- Ensuring compliance with food safety and quality standards.
- Skilled at reducing waste, supporting continuous improvement, and maintaining a clean and efficient production environment.
- Used equipment properly to avoid workplace hazards or injuries.
- Prepared materials for assembly work to keep workflows running smoothly.
Specialist Senior II
Uber - Center of Excellence
07.2023 - 10.2023
- Dedicate to provide extraordinary customer support to Uber customers (riders, drivers, couriers, eaters, restaurants).
- Strived for excellence in customer support, consistently exceeding expectations and contributing to a high level of satisfaction among both riders and drivers.
- Dedicated to delivering top-notch problem-solving solutions by prioritizing the highest quality standards. Implemented a systematic approach through standardized processes to ensure consistently effective and reliable resolutions.
- Collaborates with riders/drivers to ensure the accuracy and quality of orders, prioritizing customer satisfaction.
Shopping Operations Manager
Cornershop By Uber
07.2018 - 07.2023
- Provided immediate assistance to shoppers through live chat and call, ensuring a responsive and positive customer experience.
- Managed shopper operations across diverse regions, including Chile, Mexico, Perú, Costa Rica, and Colombia, ensuring consistent service delivery.
- Proactively identified and automated operational challenges, optimizing workflows and enhancing overall efficiency.
- Spearheaded the development of innovative protocols to address diverse day-to-day challenges.
- Collaborated closely with the Tech team in prioritizing, designing, and implementing developments for Shopper Apps and internal tools.
- Worked collaboratively with Merchant, Customer Service, Quality and Support teams to coordinate and implement optimal processes for a robust and high-quality operational framework.
Education
Master of Psychology -
Technological University of Mexico
Mexico City 01.2021 - 01/2022
Bachelor of Nutrition -
Technological University of Mexico
Mexico City 01.2018 - 01/2021
Skills
- Collaboration and leadership
- Interpersonal communication
- Organizational skills
- Problem solving and decision making
- Time management
- Computer proficiency
- Adaptability and flexibility
- Attention to detail
- Self-motivation
- Shipping and receiving logistics
- Logical reasoning
- Creative problem solving
Certification
WMS (Oracle Warehouse Management System):
- Proficient in using Oracle WMS to manage inventory, verify and confirm customer
Forklift Certified Operator:
- Trained and Certified in forklift operation and load handling following safety and OSHA standards.
Languages
- Spanish
- English
SOFTWARE
- Slack
- WMS Oracle
- Zendesk
- CRM
- JIRA
- Bliss
Timeline
Shipping and Receiving Lead
Bimbo Bakeries USA
05.2025 - Current
Production Associate /Backup Lead
Bimbo Bakeries USA
04.2024 - Current
Specialist Senior II
Uber - Center of Excellence
07.2023 - 10.2023
Master of Psychology -
Technological University of Mexico
01.2021 - 01/2022
Shopping Operations Manager
Cornershop By Uber
07.2018 - 07.2023
Bachelor of Nutrition -
Technological University of Mexico
01.2018 - 01/2021