Jacoba Harcar
Edwardsville
Summary
Dynamic and dedicated professional with extensive experience in hospitality and healthcare, notably at Mercy South Hospital. Proven ability to deliver exceptional customer service while managing multiple tasks efficiently. Strong interpersonal skills and attention to detail enhance patient care and guest experiences, ensuring satisfaction even in high-pressure environments.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Joes Pizza and Pasta
06.2025 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Nurse Technician
Mercy South Hospital
05.2025 - Current
- Assisted nursing staff in patient care activities, ensuring comfort and safety.
- Monitored vital signs and documented patient data accurately for medical records.
- Responded promptly to patient needs, demonstrating strong interpersonal skills and empathy.
- Utilized electronic health record systems to update patient information effectively.
- Expedited diagnostic testing procedures by collecting specimens such as blood samples accurately and efficiently.
Waitress
Rockys
03.2022 - 06.2024
- Delivered exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently while ensuring guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery process.
- Trained new team members on restaurant procedures and service standards.
Waitress
Monicals
07.2019 - 03.2023
- Processed cash and credit transactions accurately at point of sale.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in developing daily specials based on seasonal ingredients.
- Resolved customer issues promptly to enhance overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Nursing
SIUE
Edwardsville, IL05-2027
High School Diploma -
Paris High School
Paris, IL05-2023
Skills
- Strong multitasking
- Customer service
- Team collaboration
- Attention to detail
- Decision-making
- Hospitality service expertise
- Handling complaints
Certification
CNA certified
AED certified
RQI certified
Timeline
Waitress
Joes Pizza and Pasta
06.2025 - Current
Nurse Technician
Mercy South Hospital
05.2025 - Current
Waitress
Rockys
03.2022 - 06.2024
Waitress
Monicals
07.2019 - 03.2023
Bachelor of Science - Nursing
SIUE
High School Diploma -
Paris High School