Jacob Zanelli

• End User Support:
• Created and maintained user accounts, including onboarding and offboarding processes
• Performed email searches, distribution list and group creation, and management.
• Managed assignment groups and pushed applications to devices.
• Troubleshot and resolved issues with printers, PCs, Microsoft Office programs, and client-specific applications.
• Ordered and managed equipment such as tablets, phones, laptops, and hotspots.
• Microsoft Entra: Managed identity and access solutions (MIAS), ensuring secure and efficient user authentication and authorization.
• Maintained multi-factor authentication MFA and SSO
• Administered admin solutions including account management, license allocation, and service health monitoring.
• Configured and managed security and compliance settings to protect organizational data.
• Exchange and Mimecast
• Oversaw Exchange Online and on-premises Exchange Server environments, managing mail flow, mailbox permissions

Additional Skills and Responsibilities:

• Exchange Administrator:
• Managed Exchange Online and on-premises Exchange Server environments, ensuring efficient mail flow and mailbox management.
• Implemented and maintained email security policies and retention settings.
• Global Administrator:
• Oversaw global administrative tasks within Microsoft 365, including tenant-wide settings and configurations.
• Managed user roles and permissions to ensure secure access across the organization.
• SharePoint Admin: Administered SharePoint Online, managing site collections, permissions, and content.
• Configured and maintained SharePoint features to enhance collaboration and document management.

• Providing exceptional IT service to guests and faculty through remote and manual solutions.

Repaired laptops in bulk and then shipped to be Fulfilled by Amazon.