Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Walker

Washington

Summary

- Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

- Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

- Been around sales for 10+ years within family. Hard worker and dedicated to my craft. Open to training and being trained on specific matters. Fast Learner; can build relationships fast and efficiently.

Overview

2
2
years of professional experience

Work History

Patient Transporter

OSF Saint Francis Medical Center
12.2024 - 08.2025

- Warmly greeted patients and visitors and made each feel welcome.

- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.

- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

- Reduced patient anxiety during transport by maintaining open communication and answering questions.

- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.

Food Service Worker

Social Taco
03.2023 - 10.2024

- Maintained a clean and organized workspace for improved productivity and adherence to sanitation standards.

- Assisted in training new employees, fostering a supportive work environment and contributing to overall team success.

- Reduced food waste through efficient inventory management and optimal food storage techniques.

- Demonstrated versatility by cross-training in various roles within the restaurant, supporting the team wherever necessary during busy shifts or staff shortages.

- Participated in community events as a representative of the establishment, increasing brand visibility and building goodwill within the local area.

Education

Business Administration

Washington Community High School
Washington
05-2024

Skills

  • Customer communication
  • Conflict resolution
  • Customer confidentiality
  • Customer service
  • Professionalism and ethics
  • Equipment moving
  • Equipment transportation
  • Active listening
  • Safety protocols
  • Emergency response
  • Decision-making
  • Critical thinking
  • Data entry
  • Customer relations

Timeline

Patient Transporter

OSF Saint Francis Medical Center
12.2024 - 08.2025

Food Service Worker

Social Taco
03.2023 - 10.2024

Business Administration

Washington Community High School
Jacob Walker