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Associate Principal Engineer

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Experienced IT professional with a strong background in hardware and software troubleshooting. Recently certified in CompTIA A+ Core 1 and Core 2, as well as IT Fundamentals. Holds certificates in PC troubleshooting and repair, mobility tech support, building computers, repairing phone and computer screens, replacing motherboards, installing RAM, CPU, video cards, and power supplies, operating multiple computer programs, installing/uninstalling software, working with ticket systems, replacing computers and installing network printers, running Ethernet cabling, formatting hard drives and reinstalling operating systems. Ability to work with customers to explain tech issues in terms others can understand and show hands-on fixes. Skilled in repairs and preventative maintenance across various areas including wiring, plumbing, tiles, doors, windows, and renovations. Professional technician focused on achieving high standards and delivering results. Collaborative team player who easily adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills. Efficient with extensive hands-on experience in maintaining and repairing mechanical and electrical systems. Demonstrates expertise in troubleshooting issues and promptly taking corrective actions. Proficient in operating multiple programs simultaneously to resolve customer issues while providing excellent customer service. Meticulously documents customer accounts and updates tickets to ensure timely resolution of tech support issues. Consistently punctual and dedicated to delivering quality work.

To obtain a leadership position in a culturally diverse community that intellectually and personally empowers and inspires others.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Receives unloads and process incoming shipments and pallet. I utilized material handling equipment such as pallet jacks, bobcats and forklifts. I am VDOT certified n flagging. I positioned lifting devices under over and around pallets, skids, boxes and secured material for transport to designated areas. I unload products from different locations and from incoming transports. I then entered all data and code dates or information into warehouse software using the computer to maintain accurate and up to date files. I practice safety techniques and ensures safe and accurate work. I reviewed work orders for specialty codes to determine specific location in warehouse. I used hand scanners to key in data for materials and packages.



Jacob Towns

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Sales Associate

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High School Diploma -

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Sales Associate

Work Crew Member

High School Diploma -

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