Jacob Toft
Petersburg
Summary
Proficient in conflict resolution and emergency response, ensuring safety and security within challenging environments. Experienced in mentoring new staff, driving continuous improvement, and enhancing customer satisfaction through effective communication and support.
Overview
16
16
years of professional experience
Work History
Correctional Officer
Logan Correctional Center
Lincoln, IL
02.2017 - Current
- Monitored inmate behavior to maintain safety and security within facility.
- Conducted searches of inmates and environments to prevent contraband entry.
- Responded to emergencies and incidents, ensuring prompt resolution and safety protocols.
- Acts as a Lead Worker for new staff members.
Counter Salesman
NAPA Auto Parts
Springfield, IL
02.2016 - 02.2017
- Assisted customers in selecting automotive parts and accessories to meet their needs.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted store management team with general supervision in the store in accordance with company policies and procedures.
- Provided product knowledge and technical advice to enhance customer satisfaction.
Integrated Business Solutions Associate
NAPA Integrated Business Solutions
Springfield, IL
10.2014 - 02.2016
- Received and filled parts orders for City of Springfield mechanics.
- Developed and implemented process improvement initiatives, resulting in streamlined procedures and reduced turnaround times.
- Analyzed customer feedback to identify areas for service enhancement, driving overall client satisfaction rates.
- Mentored junior associates, fostering a collaborative team environment and promoting professional development.
Counter Salesman
NAPA Auto Parts
Springfield, IL
07.2012 - 10.2014
- Maintained inventory levels by restocking shelves and organizing product displays.
- Trained new team members on sales techniques and company policies.
- Implemented strategies to improve workflow efficiency within the sales environment.
- Resolved customer complaints promptly, ensuring positive experiences and loyalty.
Delivery Driver
NAPA Auto Parts
Springfield, IL
07.2010 - 07.2012
- Delivered automotive parts to customers efficiently and safely.
- Maintained accurate records of deliveries and pickups.
- Inspected vehicles for safety compliance before each trip.
- Ensured timely communication with customers regarding delivery status.
Education
Associate of Science - General Studies
Lincoln Land Community College
Springfield, IL08-2010
Skills
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Weapons training
- Firearm operations trained
Timeline
Correctional Officer
Logan Correctional Center
02.2017 - Current
Counter Salesman
NAPA Auto Parts
02.2016 - 02.2017
Integrated Business Solutions Associate
NAPA Integrated Business Solutions
10.2014 - 02.2016
Counter Salesman
NAPA Auto Parts
07.2012 - 10.2014
Delivery Driver
NAPA Auto Parts
07.2010 - 07.2012
Associate of Science - General Studies
Lincoln Land Community College