Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jacob Svejda

Chicago,IL

Summary

An ambitious and well informed person, with a history of exceeding goals and expectations stands out as an ally and influential figure adept at fostering connections to enhance team productivity. With a wealth of expertise in overseeing facilities and transportation operations alongside proficiency and exceptional verbal communication abilities. Demonstrating a talent, for leadership while consistently achieving outcomes.

Overview

13
13
years of professional experience

Work History

P&D Manager

FedEx
06.2020 - Current
  • Responsible for managing the (Pick up & Delivery) operations through the management of staff and achieving results indirectly through the Independent Service Providers (ISP)
  • Works with customer service, sales, Customer Pickup Coordination, and station management
  • Ensures safety and compliance with all DOT rules and regulations

OPERATIONS COORDINATOR

FedEx
01.2017 - 12.2020
  • Outbound/OTP dispatch
  • Responsible for scheduling all runs on the outbound and otp sorts
  • Trained new coordinator and ops managers on basics of linehaul processes and cost saving agendas
  • Brought focus on safety topics to Linehaul and P&D drivers
  • Developed admin to handle linehaul dispatch and problem solving
  • Established contingency plans for linehaul runs and P&D spots
  • Assisted sort manager on ISS issue regarding hot smalls coming up as cold
  • Conducted business discussions with ISP contractors
  • Facilitate meetings with AO’s and BC
  • Investigating complaints, disputes and customer service issues Conducted and completed companywide transitional projects

DRO SPECIALIST

FedEx
01.2020 - 06.2020
  • Worked with project leads & station management to resolve routing and preload issues, improve operations, and provide exceptional customer service
  • Led a team during the DRO project requiring close cooperation among members to share information and develop solutions to meet the expectations of contractors and customers

LINEHAUL COORDINATOR

FedEx
01.2015 - 12.2017
  • Primary Hub Area (local/regional) planner, responsible for scheduling all local and regional runs out of Chicago Hub
  • Mainline planner, responsible for setting up and scheduling all runs
  • Worked seamlessly with contracted drivers and operations personnel to ensure runs dispatched as required
  • Performed driver contact duties window coordinator
  • Trained all new Linehaul personnel (admins, yard checkers, and coordinators) under the direction of the Linehaul Manager
  • Assisted Management in realizing cost savings by eliminating and reducing unnecessary runs

OPERATIONAL ADMINISTRATOR

FedEx
01.2012 - 12.2015
  • Performed Vehicle Inspections and tracked/entered data
  • Ensured driver MVR compliance
  • Verified all driver Safety information
  • Ensured driver/tractor records were current
  • Performed and reconciled yard checks as required
  • Performed clerical duties as needed
  • Communicated with drivers on potential log (HOS) issues

Education

Bachelor of Arts - Operations management and analysis

University of Arizona Global Campus
Phoenix, AZ
04.2025

HIGH SCHOOL DIPLOMA -

MARTINSBURG CHRISTIAN ACADEMY
MARTINSBURG, WEST VIRGINIA
05.2011

Skills

  • MS Office
  • TMS
  • Communication specialist
  • Innovation and creativity
  • Customer complaint handling
  • Trend tracking

Awards

  • Bravo Zulu Awards 2016
  • Employee of the Quarter Award 2016, 2018, 2020
  • Peak Player Award 2017 - 2024
  • Purple Promise Award 2018, 2019
  • Sigma Beta Delta
  • Golden Key member UAGC

Timeline

P&D Manager

FedEx
06.2020 - Current

DRO SPECIALIST

FedEx
01.2020 - 06.2020

OPERATIONS COORDINATOR

FedEx
01.2017 - 12.2020

LINEHAUL COORDINATOR

FedEx
01.2015 - 12.2017

OPERATIONAL ADMINISTRATOR

FedEx
01.2012 - 12.2015

Bachelor of Arts - Operations management and analysis

University of Arizona Global Campus

HIGH SCHOOL DIPLOMA -

MARTINSBURG CHRISTIAN ACADEMY

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Jacob Svejda