Jacob Steffes
Aurora
Summary
Dynamic physical therapy leader with a focus on optimizing clinic operations and enhancing patient care. Achievements include driving growth in patient visits and implementing effective staffing strategies, resulting in improved clinic performance and team development. MBA-trained with strong business acumen and experience aligning clinical excellence with financial performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Resource Coordinator
Northwestern Medicine
Naperville
07.2024 - Current
- Lead operations and staffing for outpatient clinic with 9+ FTEs
- Supported +38 visits/day growth (~2.4 FTE increase)
- Oversaw float physical therapy coverage to ensure patient care across 7 clinics.
- Led hiring, onboarding, and staff development
- Conducted staff meetings and performance evaluations
- Implemented PT-first strategy and physician partnerships
- Led DMAIC project influencing staffing strategy across markets
- Specialized in vestibular rehab and dry needling
Outpatient Physical Therapist
Northwestern Medicine
Warrenville
01.2016 - 01.2024
- Increased work conditioning productivity from ~200% to 250%, enhancing patient throughput
- Expanded work conditioning program capacity from 1.2 to 1.9 FCE/week to accommodate more patients
- Added PTA support, boosting program capacity and improving patient care
Outpatient Physical Therapist
Genesis Health System
Davenport
01.2013 - 01.2016
- Coached clinic staff on safety initiatives, enhancing overall clinic safety standards.
- Delivered presentation on evidence-based low back pain treatment, educating staff on best practices.
Education
MBA -
University of Phoenix
Phoenix, AZ02-2025
DPT -
Northern Illinois University
DeKalb, IL05-2013
BS -
Northern Illinois University
De Kalb, MO05-2010
Skills
- Operations Management
- Productivity Optimization
- Quality Assurance
- DMAIC Process Improvement
- Staff Leadership
- Strategic Growth
- Physician Relations
Credentials
- PT
- DPT
- MBA
Affiliations
Volunteer, Special Olympics 2024-Current
Certification
CDNMT
Timeline
Resource Coordinator
Northwestern Medicine
07.2024 - Current
Outpatient Physical Therapist
Northwestern Medicine
01.2016 - 01.2024
Outpatient Physical Therapist
Genesis Health System
01.2013 - 01.2016
MBA -
University of Phoenix
DPT -
Northern Illinois University
BS -
Northern Illinois University