Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Rivera

Elmwood Park

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Operations Manager offering high-level experience in the mode of LTL (20+ years in LTL). Have great people skills and connect well with employees, building a good work environment. Adept at delegating work and to challenge the status quo.

Overview

24
24
years of professional experience

Work History

Supervisor of Operations

CH Robinson
01.2017 - Current
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.

Account Manager

CH Robinson
05.2010 - 01.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

Operations Representative

CH Robinson
02.2000 - 04.2010
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
  • Managed daily operations for optimal productivity, ensuring timely completion of tasks.
  • Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
  • Collaborated with various departments to support daily activities oversight and coordination.
  • Enhanced team productivity by providing ongoing training, guidance, and support.

Education

Steinmetz High School
Chicago, IL
06.1995

Skills

  • Team Development
  • Staff Evaluation
  • Recruitment and hiring
  • Employee Supervision
  • Team Leadership
  • Customer Service
  • Operations Management
  • Performance Improvement

Timeline

Supervisor of Operations

CH Robinson
01.2017 - Current

Account Manager

CH Robinson
05.2010 - 01.2017

Operations Representative

CH Robinson
02.2000 - 04.2010

Steinmetz High School

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Jacob Rivera