Jacob Pollard
Expert Customer Service And Sales
Highland
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Jimmy John's
01.2025 - 05.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Manager
Dominos's Pizza
01.2021 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Highland Highschool
Highland Illinois 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Microsoft Excel
Consultative sales
Team development
Product sales
Spreadsheets
Timeline
Customer Service Representative
Jimmy John's
01.2025 - 05.2025
Manager
Dominos's Pizza
01.2021 - 12.2024
High School Diploma -
Highland Highschool
05.2001 -
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