Jacob Moreno
Chicago
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Team Leader
Target
Chicago
08.2021 - Current
- Supervised team operations to ensure efficient workflow and customer satisfaction.
- Creating team environment that empowered decision-making and operations.
- Created structured meetings for communication and collaboration.
- Increased influence among peers by providing guidance on business improvements.
- Assisted colleagues with projects, improving overall operational effectiveness.
- Coordinated inventory management to maintain stock levels and product availability..
- Implemented merchandising strategies, prioritizing key items.
Target Security Specialist
Target
Chicago
10.2019 - 08.2021
- Maintained an inventory of high-theft items and generated solutions to reduce theft.
- Ensured safety of team members, guests, and store by de-escalating high-tension situations and educating team members on effective safety practices to minimize incidents.
- Served as the district trainer for new TSSs in other stores, developing them for their new roles. Designed routines that aligned with the business's needs.
- Created daily check-in sheets to monitor their progress and confirmed with the Asset Protection Team Lead.
Supervisor
Prospect Airport Services
Chicago
08.2018 - 07.2019
- Monitored operations to ensure smooth shift transitions and resolve issues promptly.
- Coordinated with American Airlines customer service manager to address passenger concerns and optimize boarding processes.
- Briefed employees on safety protocols and new company policies in effect.
- Compiled daily reports on operational performance, highlighting delays and irregularities to inform management decisions.
- Covered critical positions during employee absences to maintain workflow.
- Trained staff on customer service techniques and operational procedures.
Concourse Lead
Prospect Airport Services
Chicago
01.2017 - 08.2018
- Delivered quality customer service to passengers requiring wheelchair assistance or guidance to destinations.
- Coordinated with American Airlines agents regarding special needs passengers.
- Maintained concourse cleanliness and organized gate chairs and wheelchairs for improved passenger accessibility.
- Oversaw open and in-progress calls, ensuring timely initiation to enhance customer service.
- Reviewed timecards to verify attendance, reporting absences to supervisors.
- Facilitated timely employee arrival at assigned positions, contributing to operational efficiency.
Education
High School Diploma -
Schurz Highschool
3601 N Milwaukee Ave, Chicago, IL 6064106-2016
Some College (No Degree) - Science
Wilbur Wright
4300 N Narragansett Ave, Chicago, IL 60634Skills
- Inventory control
- Merchandising strategies
- Operational efficiency
- Safety training
- Team leadership
- Staff training
- Customer service
- Problem-solving
- Multitasking
- Basic Computer Training
Certification
Food Safety License
Accomplishments
Top 10 in Regional Sales during BTC
Timeline
Team Leader
Target
08.2021 - Current
Target Security Specialist
Target
10.2019 - 08.2021
Supervisor
Prospect Airport Services
08.2018 - 07.2019
Concourse Lead
Prospect Airport Services
01.2017 - 08.2018
High School Diploma -
Schurz Highschool
Some College (No Degree) - Science
Wilbur Wright