Jacob Joyner
Peoria
Summary
Business management professional with solid foundation in operational support and strategic planning. Demonstrated ability to streamline processes and improve team collaboration, resulting in enhanced productivity and operational efficiency. Known for adaptability and results-oriented approach, fostering dependable teamwork and flexibility in dynamic environments.
Overview
13
13
years of professional experience
Work History
Business Support Manager
Class Valuation
10.2021 - Current
- Lead a team performing daily analytics and performance reporting.
- Act as liaison between executive leadership, IT, and operations to ensure alignment and clarity.
- Map internal workflows to identify and resolve process inefficiencies.
- Test and validate new processes and systems to improve service delivery.
Operational Risk & Compliance Manager
ServiceLink
07.2014 - 10.2021
- Designed and executed monthly/quarterly risk-based testing for executive review.
- Partnered with legal, risk, and banking stakeholders to reduce financial and reputational risk.
- Authored actionable reports that led to process, training, and tech improvements.
- Identified key risk areas, driving compliance and operational upgrades.
Complaint Resolution Advocate
Urban Lending Solutions
05.2012 - 07.2014
- Drafted formal regulatory responses for OCC, CFPB, and other government agencies.
- Ensured full regulatory compliance in servicing operations for Bank of America.
- Translated complex servicing data into clear, defensible communications.
Education
Business Administration
Parks College
Aurora, CO01.2000
Skills
- Business & Data Analysis
- Process Improvement & Mapping
- Operational Risk & Compliance
- Stakeholder Communication
- Troubleshooting & Diagnostics
- Regulatory Reporting (OCC, CFPB)
- ServiceNow
- Microsoft Office
- Adobe Acrobat
- Basic SQL querying and scripts
- Operations management
Timeline
Business Support Manager
Class Valuation
10.2021 - Current
Operational Risk & Compliance Manager
ServiceLink
07.2014 - 10.2021
Complaint Resolution Advocate
Urban Lending Solutions
05.2012 - 07.2014
Business Administration
Parks College
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