JACOB J. BURGMEIER
Orland Park
Summary
Experienced operations manager and talented leader with 10+ years of experience. Leveraging exceptional planning and problem-solving abilities to enhance business plans and day-to-day activities. Results-driven and resilient professional adept at developing teams, improving processes, and increasing productivity. Possesses a solid understanding of industry trends, excellent communication skills, and a talent for identifying areas in need of improvement and implementing strategic changes.
Overview
12
12
years of professional experience
Work History
OPERATIONS MANAGER
AMAZON
06.2023 - Current
- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance
AREA MANAGER
AMAZON
01.2021 - 06.2023
- Support, mentor, and motivate your hourly workforce anywhere from 50-100 Associates
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lead Inbound Operations team through multiple departments including stow and the receive dock
- Lead stow teams to an average of 250 CPH vs average building average of 200 CPH
- Lead IB dock team to an average TPH for IB department of 120
- Stretched into an Operations Manager Role for the duration of 6 months while mentoring peer Area Managers in the development of Tier 3 and Tier 1 Associates
BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2018 - 08.2020
- Train and develop upcoming Asst Managers and managers in training
- Develop skills based heavily around customer service, sales, profitability, training and development, and relationship building
- 2019 Branch Manager of the year
- 92% Customer satisfaction rating compared to a company avg of 84% While being the most profitable location in Chicagoland
ASSISTANT MANAGER
ENTERPRISE RENT-A-CAR
02.2018 - 07.2018
- Train and develop new managers in training
- Develop new skills in becoming a branch manager
MANAGER IN TRAINING
ENTERPRISE RENT-A-CAR
02.2017 - 02.2018
- Develop strong relationships with our insurance, dealer, corporate and body shop business partners
- Execute sales goals, providing exceptional customer service, and assisting in the training of new employees
- Rent vehicles for retail, car replacement, and business use purposes
FRAUD ANALYST
VIVID SEATS
05.2016 - 02.2017
- Proactively examine and review transaction data for suspicious activity and possible fraud
- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data
- Conduct extensive research to validate online purchases and determine effective ways to resolve chargebacks and disputes
SENIOR SALES REPRESENTATIVE
VIVID SEATS
02.2016 - 05.2016
- Provide help to Level 1 agents who are having any difficulty
- Train new hires and mentor them to be a successful agent
- Exceed expectations as a Senior agent to help agents meet quota
- Provide excellent customer service
SALES REPRESENTATIVE
VIVID SEATS
10.2015 - 05.2016
- Assist customers who are interested in tickets to an event with our company
- Assist customers who have difficulty confirming an order online
- Meet quota required by the company to ensure I am succeeding
LOGISTICS ACCOUNT EXECUTIVE
TOTAL QUALITY LOGISTICS
10.2014 - 05.2015
- Coordinate transportation for companies freight
- Negotiate rates with carriers to move freight
- Offer my services to control companies shipments
- Assist broker with their personal account
- Meet quotas set by management
- Provide top notch customer service at points can be dealing with escalated individuals
INTERN
SCOTT COUNTY SHERIFFS DEPARTMENT
06.2013 - 08.2013
- Patrol- Rode along to assist officers with daily tasks
- Civil- Served orders to citizens on multiple cases
- Courts/Bailiff's- Sat through court cases and escorted inmates
- Investigation- Assist in investigating multiple cases with detectives
Education
Bachelor of Arts - Criminal Justice
Saint Ambrose University
Davenport, IA05-2014
Skills
- Operations oversight
- Operations management
- Planning and implementation
- Performance management
- Communication improvements
- Goal setting
- Process improvements
- KPI tracking
- Decision-making
- Staff development
Timeline
OPERATIONS MANAGER
AMAZON
06.2023 - Current
AREA MANAGER
AMAZON
01.2021 - 06.2023
BRANCH MANAGER
ENTERPRISE RENT-A-CAR
07.2018 - 08.2020
ASSISTANT MANAGER
ENTERPRISE RENT-A-CAR
02.2018 - 07.2018
MANAGER IN TRAINING
ENTERPRISE RENT-A-CAR
02.2017 - 02.2018
FRAUD ANALYST
VIVID SEATS
05.2016 - 02.2017
SENIOR SALES REPRESENTATIVE
VIVID SEATS
02.2016 - 05.2016
SALES REPRESENTATIVE
VIVID SEATS
10.2015 - 05.2016
LOGISTICS ACCOUNT EXECUTIVE
TOTAL QUALITY LOGISTICS
10.2014 - 05.2015
INTERN
SCOTT COUNTY SHERIFFS DEPARTMENT
06.2013 - 08.2013
Bachelor of Arts - Criminal Justice
Saint Ambrose University
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