Jacob Heid
Peoria
Summary
Professional with strong background in maintaining safety and security within facilities. Skilled in conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Correctional Officer
Illinois Department Of Corrections
08.2018 - Current
- Monitored inmate behavior to maintain safety and security within correctional facility.
- Assisted in conducting regular security checks and inspections of premises.
- Learned and enforced institutional policies, procedures, and regulations effectively.
- Supported emergency response protocols during critical incidents or disturbances.
- Documented daily activities and incidents accurately in logs and reports.
- Collaborated with team members to promote a safe environment for staff and Individuals in Custody
Sales Representative
Brewers Distributing
01.2014 - 08.2018
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Conducted market analysis to identify emerging trends and opportunities for sales growth.
- Trained and mentored junior sales staff, fostering knowledge sharing and skill development.
- Streamlined communication processes between sales and operations teams, improving workflow efficiency.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
High School Diploma -
Peoria Notre Dame
Peoria, IL04-2010
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Policy enforcement
- Restraint techniques
- Fire Safety procedures
- Mentorship
Certification
Fire Safety Training
Timeline
Correctional Officer
Illinois Department Of Corrections
08.2018 - Current
Sales Representative
Brewers Distributing
01.2014 - 08.2018
High School Diploma -
Peoria Notre Dame
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