Jacob Hanania
Public Relations Officer
Tel-Aviv-Yafo
Summary
Energetic ESL Instructor experienced in teaching children from diverse range of cultures and ethnic backgrounds. Over 2 years of classroom experience at elementary and middle school levels. Excellent record of achieving reading, writing and speaking functions in student performance within set goal periods.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
1
1
Language
Work History
Public Relations Officer and Administration
Embassy of the United Arab Emirates in Tel Aviv
8 2022
- Working at the Embassy of the United Arab Emirates in Tel Aviv in PR and Administration
- Responsible for most external contact with other organizations, companies, government offices and state authorities
- Processing orders for the Embassy for products and services such as food, office supplies, cleaning material, coffee, plants, telecom services, technicians and maintenance workers
- Delivering (along with my colleague) all external emails, calls and contact with relation to the Airport, including security, processing deliveries through our customs agent and booking flights and VIP service for diplomats and distinguished guests
- In constant contact with Hospitals and Universities in regards to patients interested in hospitalization or treatment in Israel as well as students interested in Studying in Israeli Universities
- Administering and maintaining the schedule and orders of the Embassy drivers on various missions with the diplomatic staff or embassy employees
- Helped organize Embassy events such as The UAE National Day and The Second Anniversary of the Abraham Accords, with guests including politicians, journalists, diplomats, industry leaders and community leaders from all across Israel.
Online English Teacher
101 English
04.2021 - 10.2021
- Taught 10 different students two or three times a week via 101 English during Corona and lockdowns
- Catered and created lessons for the specific requirement of the students, including which Grammar and Vocabulary to focus on, with learning material made with regards to their individual needs (University, work or otherwise).
English Teacher
Wall Street English School
09.2019 - 05.2020
- Worked at the Tel-Aviv branch of the internationally renowned Wall Street English School
- Taught adult students of all ages using the Wall Street Method, curriculum and programs
- Advised students understand where they need to focus and how to improve their English in a non-formal setting.
English Teacher
Western International School
03.2018 - 07.2019
- Taught Grade 11 & 12 at the Western International School (Northwest Campus)
- Taught over 100 students annually at grade 11 & 12 English lessons in accordance with the school curriculum
- Planned, wrote and created tests, quizzes and exams as well as made the Grade 11 final exams.
Teacher
English Centre for Education (ECE)
11.2017 - 04.2018
- Completed my TEFL courses and embarked on an English teaching internship in Cambodia
- Taught over 30 students of various abilities
- First hand experience of the challenges teaching English as a foreign language entails whilst proactively finding solutions to make the learning experience for the students as effective and enjoyable as possible
- Independently plan, prepare and deliver GEP lessons, as well as setting tests whilst continuously offering constructive feedback
- Actively participate in marketing activities for the language school to help raise its profile
- Built strong relations with the students and school staff members and thoroughly enjoying the teaching experience.
Travel Expert
RoutePerfect.com
09.2015 - 09.2017
- Planned and booked custom-made multi-destination trips for potential customers around the world using RoutePerfect's website and hotel engine
- Offered advice and suggestions, based on the customer's wants and needs in their holiday destinations
- Gave customer service support through telephone and online chat during night shifts, in order to accommodate our North and South American customers
- Gained great insight into how an international company operates and developed an understanding and appreciation of the challenges of international work
- Helped to improve previous processes, including cancellation fees, terms & conditions, hotel and city mapping and Quality Assurance.
Customer Support Agent
GlassesUSA.com
01.2013 - 09.2015
- Worked as a customer support agent on both telephone and chat, mainly with American and Canadian customers
- Managed and supervised night shifts while offering assistance and support to customers, co-workers and new employees
- Gained valuable insight on the how prescriptions work and the process of creating lenses
- Received first-hand experience in how E-commerce works, including the importing and exporting of products.
Administrative Assistant
The British Council
07.2011 - 08.2012
- Selected for hiring after a yearlong academic internship at the British Council (2010-2011) working in all the departments
- Worked primarily in the IELTS and English departments in exam invigilation and organization as well as signing up students for their IELTS or other British exams (Cambridge, AQA, Oxford, etc.)
- Primary support contact for all telephone calls, emails, and mails sent to the British Council as well as internal communication within the organization
- Gained valuable knowledge through working at other departments, including making Hebrew-English and English-Hebrew translations, the British and Israeli art world through the BI-ART department and scientific collaborations between British and Israeli universities through the BIRAX department
- Developed my ability to effectively communicate with different teams within the organization to obtain a holistic view of the task at hand and achieve the desired goal.
Education
TEFL Certificates - Teaching English As A Foreign Language
PremierTEFL
Ireland 04.2017 - 05.2018
Bachelor of Arts - International Relations
Academic College of Tel-Aviv Yaffo
Tel-Aviv-Yafo, Israel 04.2009 - 05.2013
High School Diploma -
Tabeetha International School
Tel-Aviv-Yafo, Israel 04.1993 - 05.2006
Skills
Excellent organizational skills
Calm under pressure
Native-level English
Native-Level Hebrew
Arabic Mother language
- Call center experience
- Customer Relations
- Problem-solving abilities
- Data Entry
- Customer Service
- Microsoft Office proficiency
Websites
Personal Information
Date of Birth: 05/27/88
References
available upon request
Timeline
Online English Teacher
101 English
04.2021 - 10.2021
English Teacher
Wall Street English School
09.2019 - 05.2020
English Teacher
Western International School
03.2018 - 07.2019
Teacher
English Centre for Education (ECE)
11.2017 - 04.2018
TEFL Certificates - Teaching English As A Foreign Language
PremierTEFL
04.2017 - 05.2018
Travel Expert
RoutePerfect.com
09.2015 - 09.2017
Customer Support Agent
GlassesUSA.com
01.2013 - 09.2015
Administrative Assistant
The British Council
07.2011 - 08.2012
Bachelor of Arts - International Relations
Academic College of Tel-Aviv Yaffo
04.2009 - 05.2013
High School Diploma -
Tabeetha International School
04.1993 - 05.2006
Public Relations Officer and Administration
Embassy of the United Arab Emirates in Tel Aviv
8 2022
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