Jacob Cox
Peoria
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Dicks Sporting Goods
Peoria
10.2019 - Current
- Trained new employees on store policies, procedures and customer service standards.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Responsible for the day-to-day operation of the front and back of house. Managing incoming and outgoing freight.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
Customer Service Specialist
Lowes Home Improvment
Peoria
01.2017 - 10.2019
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Monitored call center queues daily in order to respond promptly to customer inquiries.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
Some College (No Degree) - Fire Science
Illinois Central College
East Peoria, ILSkills
- Employee training
- Sales analysis
- Inventory management
- Customer service
- Project management
- Business development and planning
- Order management
- Billing
- Customer service management
- Customer relations
Timeline
Assistant Store Manager
Dicks Sporting Goods
10.2019 - Current
Customer Service Specialist
Lowes Home Improvment
01.2017 - 10.2019
Some College (No Degree) - Fire Science
Illinois Central College