Jacob Conway

Daily flight audits include safety, download, and priority flight audits. Responsible for dispatching local and transfer flights. Coach the agents on the new Gate Readiness tool that launched at MDW. Maintained a safe work environment by communicating and delegating the work force each shift.

Station trainer, ensure all new hires get the proper training and coaching needed to succeed. Maintain an efficient work flow, to enhance our aircraft turn around time. Responsible for making sure passengers get their bags to their final destinations. Communicate effectively and efficiently, to ensure a on time departure.

Head of ground facilities and parks. 30 people working under me, managed to keep all parks safe and clean, won cleanest park in the Chicago land area in the summer of 2020.

Managed a steady restaurant operation with 75 crew members. Created the schedules, in charge of the inventory, won hospitality member of the year in 2018 for the midwest region. Delegated and assigned tasks to be done in a timely manner, doing all while maintaining restaurant goals and budgets.