Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Buell

Chicago

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Transformation/Insights Lead

LivePerson, Inc.
12.2021 - Current
  • Effectively lead and helped shape, plan, and deliver digital change on client projects across global verticals by highlighting client insights that could driver their business goals in desired direction.
  • Responsibilities include running client workshops, defining data requirements, providing business insights, mapping processes, scoping requirements in order to make strategic recommendations to align and improve customer business strategies.
  • Drove successful project implementation from concept to completion, meeting deadlines while maintaining strict budgetary controls.

Consultant

Genpact
10.2017 - 12.2021
  • Worked in a variety of verticals that include: Supply Chain, Project Management, Change Management, Data Mining and Healthcare.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Supported clients with business analysis, documentation, and data modeling.
  • Devised and implemented processes and procedures to streamline operations.

Supply Chain Analyst

PepsiCo
07.2015 - 10.2017
  • Successfully created and recommended routing strategies for distribution centers across a geographical area to promote time and cost savings on continuous basis
  • Responsibilities include creating strategic routing solutions for assigned distribution center(s) while learning all aspects of routing and cost savings processes within companies supply chain.
  • Improved cycle count discrepancy rates by 15% through process improvements and maintaining high levels of data integrity.

Branch Rental Manager

Ryder System
07.2011 - 07.2015
  • Completed 18 - 24 month training program in areas of Finance, Operations, Human Resources and Sales/Marketing in order to execute all areas of rental business.
  • Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Education

BSPA - Management -

Indiana University Bloomington
Bloomington, IN
05.2011

Skills

  • SAP (ECC/APO)
  • Pega (CRM Platform)
  • MS Office (Excel/Word/Outlook/Visio)
  • Power BI
  • Google Office (Sheets/Slides/Doc)
  • Operational Excellence
  • Coaching and Mentoring
  • Business process improvement
  • Organizational Development
  • Digital Transformation
  • Customer Experience Design
  • Business process reengineering
  • Data Analysis
  • Storyboarding

Timeline

Transformation/Insights Lead

LivePerson, Inc.
12.2021 - Current

Consultant

Genpact
10.2017 - 12.2021

Supply Chain Analyst

PepsiCo
07.2015 - 10.2017

Branch Rental Manager

Ryder System
07.2011 - 07.2015

BSPA - Management -

Indiana University Bloomington

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Jacob Buell