Jaclyn Schnell
Moline
Summary
A driven administrative professional with nearly 25 years of experience leveraging expertise in client relations, administrative policies and procedures, record keeping, and office management. Recognized by customers and colleagues as an outgoing and team-driven leader with a sincere passion for providing stellar customer service and organizational techniques to meet and exceed organizational goals.
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Bartender/Bar Key Holder
Mercado
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Project Manager
Edwards Creative Services
01.2022 - Current
- Initiate and engage in new project discussions with clients and communicate project scopes and objectives to relevant stakeholders.
- Coordinate internal project schedules and resources to assure project execution.
- Develop and communicate project timelines and deliverables to all stakeholders, ensuring projects are completed on time and within budget.
- Establish and maintain project documentation and plans using various mediums.
- Manage and coordinate multiple projects with varying timelines, employing superb time management abilities.
Esthetician
Self-Employed
01.2011 - Current
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Educated patients on treatment options
- Stocked treatment rooms with proper supplies.
- Fostered friendly, warm, and exceptional customer experience.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Perform Brazilian waxes, body waxes, brow waxes, and a variety of other body hair removal services.
- Utilize knowledge of over 15 product lines, including Cirail Dermalogica, M'Lis Body Treatments, Satin Smooth, and PCA.
- .Schedule appointments and communicate clearly with clients via phone, text, and email.
Assistant Manager
Café Fresh
01.2021 - 01.2022
- Supported upper management by supervising restaurant staff and ensuring all processes and procedures were adhered to in their absence.
- Oversaw restaurant inventory to ensure provisions were always stocked.
- Managed, organized, and sourced catering orders by establishing meaningful relationships with customers to gain repeat business and establish trust and loyalty.
- Professionally welcomed all customers and answered questions to promote positive restaurant experiences.
- Served as a point of quality control by checking all food orders to ensure high-quality food products are delivered to customers.
Estimator
Edwards Creative
01.2019 - 01.2021
- Created and managed estimates for complex and detailed projects ranging from $50 - $40k in collaboration with project managers.
- Communicated clearly with clients while managing expectations throughout the lifecycle of projects.
- Professionally greeted and welcomed all clients coming into the office.
- Created and managed all invoices and accurately documented them using online systems.
- Received, sorted, and distributed all incoming mail and deliveries.
- Organized all incoming and outgoing shipments, ranging from small postal packages to large freight services.
Receptionist
Edwards Creative
01.2017 - 01.2019
- Answered all incoming phone calls and directed them to appropriate staff or transferred calls to voicemail.
- Initiated project process by entering projects into software program and recording project details from clients.
- Maintained front office physical and digital filing systems.
- Scheduled client appointments.
- Supported management teams by conducting miscellaneous office and administrative tasks.
- Received, sorted, and distributed all incoming mail and deliveries and organized all incoming and outgoing postal and freight services.
- Led Fearlessly Girl project, a non-profit organization that aims to help young girls navigate the social frustrations of high school and middle school. Facilitated all signage production and coordinated with the client to produce a high-profile fundraising event.
Office Manager
LME Trucking
01.2016 - 01.2017
- Managed schedules, organized all office functions, and oversaw day-to-day operations of the office.
- Answered, screened, and redirected an average of 50 phone calls with professionalism and efficiency.
- Maintained a clean, organized, and efficient working environment.
- Mentored office staff and assisted with any training and updates to procedures or protocols.
Waitress & Bartender
Crabby's Bar & Grill
01.2007 - 01.2016
- Worked with a team to help other staff during exceptionally busy hours and worked extra hours to accommodate under-staffed shifts.
- Resolved customer issues with professionalism and expedience.
- Ensured all guests received prompt and attentive service.
Education
Certified Esthetician -
Capri College
07.2025
Skills
- Customer engagement
- Project coordination
- Team leadership
- Effective conflict resolution
- Effective problem resolution
- Effective communication
- Schedule management
- Proficient in QuickBooks
- Experienced with Microsoft Office applications
- Accounts payable management
- Detail-oriented approach
- Effective organization
- Cash management
- Accounts receivable coordination
- Project estimation
- Effective time management
Certification
Certified Esthetician, Capri College, 2011-01-01
Certified Tourism Ambassador certificate achieved in 2025
The Certified Tourism Ambassador™ (CTA) program is industry-recognized certification that strategically aligns a community’s people infrastructure — destination leaders, stakeholder businesses, and the tourism front-line — to strengthen tourism and deliver quality experiences for visitors and locals
Timeline
Bartender/Bar Key Holder
Mercado
05.2024 - Current
Project Manager
Edwards Creative Services
01.2022 - Current
Assistant Manager
Café Fresh
01.2021 - 01.2022
Estimator
Edwards Creative
01.2019 - 01.2021
Receptionist
Edwards Creative
01.2017 - 01.2019
Office Manager
LME Trucking
01.2016 - 01.2017
Esthetician
Self-Employed
01.2011 - Current
Waitress & Bartender
Crabby's Bar & Grill
01.2007 - 01.2016
Certified Esthetician -
Capri College
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