Jaclyn Barrette
Herrin,IL
Summary
Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, Can be relied upon to help a company achieve its goals.
Overview
14
14
years of professional experience
Work History
Office Administrator
Cintas Fire Protection
12.2022 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Life Insurance Agent
Zander Insurance
06.2018 - 06.2022
- Answered and directed 40+ calls daily, with goals including selling plans, managing customer accounts, responding to service queries, and cancelling accounts
- Researched and managed highly complicated accounts to provide comprehensive service to customers and assisted upper management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Experience with Microsoft Office - Word & Excel
- Updated and maintained database with accurate customer information and timely data entry
Home Care Aide
Addus Homecare
09.2015 - 06.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
Customer Service Representative
Blue Cross Blue Shield
11.2013 - 09.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Private Nanny
Southern Illinois Network Consultants
05.2009 - 11.2013
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
Sales Associate
Macys
05.2009 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed efficient cash register operations.
Education
High School Diploma -
Carbondale High School
Carbondale, Illinois05.2009
Skills
- Personnel Engagement
- Performance Improvement
- Problem-Solving Techniques
- Research and Analysis
- Customer Service Management
- Time Management
- Microsoft Office
- Call Transfers
- Recordkeeping and File Management
- Copying and Scanning
- Coordinate Schedules
- Office Reception
Timeline
Office Administrator
Cintas Fire Protection
12.2022 - Current
Life Insurance Agent
Zander Insurance
06.2018 - 06.2022
Home Care Aide
Addus Homecare
09.2015 - 06.2018
Customer Service Representative
Blue Cross Blue Shield
11.2013 - 09.2015
Private Nanny
Southern Illinois Network Consultants
05.2009 - 11.2013
Sales Associate
Macys
05.2009 - 08.2012
High School Diploma -
Carbondale High School
Similar Profiles
Lori HaunLori Haun
Office Manager at Cintas Fire ProtectionOffice Manager at Cintas Fire Protection
RYAN VEGA-JOHNSONRYAN VEGA-JOHNSON
Sales Service Representative at Cintas Fire Protection (F19)Sales Service Representative at Cintas Fire Protection (F19)
Joseph OrtegaJoseph Ortega
Lead Fire Alarm Technician at Cintas Fire ProtectionLead Fire Alarm Technician at Cintas Fire Protection
Michael StitesMichael Stites
Fire Service Technician at Cintas Fire ProtectionFire Service Technician at Cintas Fire Protection
Emilee HaysEmilee Hays
Infusion Nurse at SIH Cancer InstituteInfusion Nurse at SIH Cancer Institute