Jacqueline Jaldin
Chicago
Summary
Enthusiastic and reliable individual that takes pride in providing excellent customer service.
Experienced with veterinary office procedures and client care. Utilizes excellent communication and organizational skills to facilitate smooth operations. Knowledge of medical terminology and record-keeping ensures accurate and efficient practice management.
Overview
19
19
years of professional experience
Work History
Bartender
Avondale Tap
11.2024 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Kumas
08.2023 - 11.2024
- I expanded my knowledge of the brewing and fermenting process of craft beer and cider.
- Learned how to pair cider and beer with specialty cocktails, as well as culinary combinations.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food promptly.
- Served and bartended high-volume service and large-scale private events, ranging from 100 to 300 guests.
- Crafted specialty drink and cocktail menu items for seasonal offerings and special events.
- Managed day-to-day FOH operations during high-volume shifts and private events, along with opening and closing duties.
- Addressed guest and employee concerns to maintain complete customer satisfaction and workforce effectiveness.
Bartender/Server/Manager
Eris Bewery and Cider House
05.2021 - 10.2023
- I expanded my knowledge of the brewing and fermenting process of craft beer and cider.
- Learned how to pair cider and beer with specialty cocktails, as well as culinary combinations.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food promptly.
- Served and bartended high-volume service and large-scale private events, ranging from 100 to 300 guests.
- Crafted specialty drink and cocktail menu items for seasonal offerings and special events.
- Managed day-to-day FOH operations during high-volume shifts and private events, along with opening and closing duties.
- Addressed guest and employee concerns to maintain complete customer satisfaction and workforce effectiveness.
Bartender
Twisted Spoke
06.2018 - 01.2022
- Created an enjoyable experience by focusing direct attention on individual customers while maintaining general oversight of service area
- Served high customer volumes during weekends, nights, and special events.
- Utilize knowledge of mixed beverages, specialty liquors and craft beers to serve customers and provide waitstaff with well- prepared drinks in a timely fashion
- Served food and beverages promptly with focused attention to customer needs.
- Opening/closing the restaurant independently and restocking depleted items daily.
Veterinary Technician
Premier Veterinary Group
02.2014 - 02.2021
- Utilized clinical judgment and efficient triage techniques to manage priorities of care in a high-volume clinical setting.
- Assisted in physical examinations of animals by recording basic vital signs, such as temperature, pulse, and respiration data.
- Applied keen insight into the medical history and diagnostics of patients, and utilized compassionate listening skills to understand the concerns of the pet owners.
- Performed laboratory tasks such as chemistry, CBC, PCV, blood typing, and blood cross-matching to diagnose health problems.
- Provided excellent customer service and administrative duties, such as the collection of payments for deposits, check-outs, and the use of care credit when needed.
- Administer emergency care to critically ill or injured animals, ensuring optimal patient outcomes.
- Placed IV catheres and collected blood samples to send out to labs.
Veterinary Technician/Receptionist
Chicago Veterinary Emergency and Specialty Center
01.2007 - 09.2014
- Managed front desk operations, ensuring seamless client interactions and appointment scheduling.
- Administered medications and treatments as prescribed by veterinarians to ensure optimal patient care.
- Assisted veterinarians with patient intake, collecting medical histories and updating records accurately.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in diagnostic procedures, including radiography and laboratory testing, enhancing efficiency and accuracy.
- Monitored vital signs during surgeries and critical care situations, ensuring patient safety and comfort.
- Educated clients on post-treatment care, fostering improved compliance and pet health outcomes.
Education
EMT-B
Wilbur Wright College
Chicago, ILHigh School Diploma -
Lane Tech College Prep
Chicago, IL06-2004
Skills
- Team player attitude
- Basset Certificate
- Clear and effective communication
- Patience and tolerance
- Complex Problem-solving
- Manager Food Handler Certificate
- Ability to function in high-volume settings
- Front of House Management
- Team Leadership
Timeline
Bartender
Avondale Tap
11.2024 - Current
Bartender
Kumas
08.2023 - 11.2024
Bartender/Server/Manager
Eris Bewery and Cider House
05.2021 - 10.2023
Bartender
Twisted Spoke
06.2018 - 01.2022
Veterinary Technician
Premier Veterinary Group
02.2014 - 02.2021
Veterinary Technician/Receptionist
Chicago Veterinary Emergency and Specialty Center
01.2007 - 09.2014
EMT-B
Wilbur Wright College
High School Diploma -
Lane Tech College Prep