Jacki Reed
Eureka
Summary
Dynamic Sales Manager and Business Leader with over 15 years of experience in driving sales leadership, fostering team development, and spearheading business growth. Consistent record of surpassing revenue targets, cultivating high-performing teams, and implementing comprehensive training programs that enhance operational efficiency. Renowned for exceptional leadership skills, strategic planning acumen, and commitment to delivering outstanding sales performance while ensuring superior customer satisfaction. Passionate about leveraging insights and innovative strategies to propel organizational success and build lasting client relationships.
Overview
18
18
years of professional experience
Work History
Sales Manager / General Manager
Direct Business Publications
Peoria, IL
05.2015 - Current
- Lead, coach, and develop a high-performing sales team while maintaining personal sales production.
- Played a key role in growing Direct Business Publications from a two-person startup into a multi-state organization with employees across Illinois and Georgia.
- Helped successfully launch and establish the company's business identity while supporting operational growth and employee development.
- Managed, trained, and developed employees across Illinois and Georgia locations to ensure consistency in performance, culture, and sales processes.
- Created and implemented a company-wide training and onboarding program for all new sales representatives.
- Developed sales scripts, rebuttals, and objection-handling processes utilized throughout the organization.
- Recruited, interviewed, hired, and trained new employees.
- Monitored sales metrics, productivity, and performance to ensure achievement of company goals.
- Conducted coaching sessions, sales meetings, and performance reviews to improve team effectiveness.
- Built and maintained long-term relationships with clients, resulting in strong retention and repeat business.
- Managed customer concerns and escalations, ensuring timely resolution and customer satisfaction.
- Worked closely with Human Resources on staffing, onboarding, and employee development initiatives.
- Managed attendance, PTO requests, and daily operational functions.
- Organized company events, incentive programs, and team-building activities.
- Consistently ranked among the top sales performers while leading and mentoring team members.
Sales Representative
My Palette
Peoria, IL
07.2014 - 05.2015
- Built strong client relationships to increase customer satisfaction and retention.
- Negotiated contracts and managed accounts to maximize profitability.
- Generated new business opportunities through prospecting, networking, and cold calling.
- Increased revenue through upselling and cross-selling strategies.
Sales Representative
Hometown Productions / UAC
Peoria, IL
08.2008 - 07.2013
- Developed new business through cold calling, networking, and relationship-building efforts.
- Consistently exceeded sales quotas through strategic planning and effective time management.
- Built and maintained long-term client relationships, generating repeat business and referrals.
- Implemented cross-selling strategies that increased customer engagement and product visibility.
- Utilized CRM systems to track customer interactions and sales activity.
- Collaborated with team members to share best practices and improve overall sales performance.
- Delivered exceptional customer service, resulting in increased customer loyalty and account growth.
Education
Associate of Science - Real Estate Appraising Studies
Governors State University & Prairie State University
Park Forest, IllinoisSkills
- Sales Leadership & Team Development
- Employee Training & Coaching
- Revenue Growth Strategies
- Business Development
- Recruiting & Onboarding
- Customer Relationship Management
- Performance Management
- Account Management
- Prospecting & Lead Generation
- Sales Presentations & Negotiations
- Objection Handling
- Goal Setting & Accountability
- Customer Retention
- Team Building & Motivation
- Sales Reporting & Analysis
Websites
Accomplishments
- Played an instrumental role in growing Direct Business Publications from a two-person startup into a multi-state operation with employees in Illinois and Georgia.
- Managed and trained employees across multiple locations while helping establish consistent sales and operational processes.
- Helped launch and establish the company's business identity while supporting organizational growth and employee development.
- Created and implemented a comprehensive company-wide sales training program.
- Developed sales scripts and objection-handling strategies adopted throughout the organization.
- Consistently recognized as a top-performing salesperson while managing a successful sales team.
- Successfully recruited, hired, onboarded, and trained numerous sales professionals.
- Improved team productivity through coaching, accountability, and performance management.
- Managed daily, weekly, monthly, and annual sales reporting and revenue tracking.
- Played a significant role in company growth through leadership, training, and revenue-generating initiatives.
Timeline
Sales Manager / General Manager
Direct Business Publications
05.2015 - Current
Sales Representative
My Palette
07.2014 - 05.2015
Sales Representative
Hometown Productions / UAC
08.2008 - 07.2013
Associate of Science - Real Estate Appraising Studies
Governors State University & Prairie State University