Jack E. Brault
Palatine
Summary
Dynamic leader with a proven track record at The Home Depot, enhancing customer satisfaction and streamlining operations. Excelled in roles requiring adaptability, from Specialty Department Supervisor to Flooring Sales Specialist, demonstrating exceptional customer service and motivational leadership. Skilled in inventory control and training, significantly improving team efficiency and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Specialty Department Supervisor
The Home Depot
01.2024 - Current
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control systems to reduce shrinkage and maintain optimal stock levels.
- Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
- Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience.
- Maintained a safe working environment by setting the example on all practices in the work place.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Educated assoicates on strategies for handling difficult customers and challenging situations.
Flooring Sales Specialist
The Home Depot
03.2022 - 12.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
Night Shift Leader
Dunkin Dounts
04.2021 - 04.2022
- Streamlined processes within the night shift team that resulted in increased efficiency without sacrificing quality.
- Led regular team meetings to facilitate open communication, address concerns, and set goals for continuous improvement.
- Utilized strong problem-solving skills to identify operational challenges and implement appropriate solutions quickly.
- Enhanced productivity by efficiently delegating tasks and setting clear expectations for team members.
Education
Associate of Applied Science - Welding Technology
William Rainey Harper College
1200 W Algonquin Rd, Palatine, IL 6006705-2024
Skills
- Customer service
- Adaptability and flexibility
- Training and mentoring
- Motivational leadership
Certification
- AWS D1.1 Structural Steel Certification – American Welding Society for those working specifically with structural steel.
- Certified Welder (CW) - American Welding Society.
Timeline
Specialty Department Supervisor
The Home Depot
01.2024 - Current
Flooring Sales Specialist
The Home Depot
03.2022 - 12.2023
Night Shift Leader
Dunkin Dounts
04.2021 - 04.2022
Associate of Applied Science - Welding Technology
William Rainey Harper College
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