Jack Severyns
Summary
Determined, results-driven, and ambitious Product Manager with experience in driving operational efficiency, quality control, adaptability, and organizational development looking to transition into a challenging new position that offers professional growth opportunities. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Experienced in several areas such as product and project management, software training, software development, leadership, internal and external relations, excellent communication proficiencies, technologically advanced, and confident handling tasks independently and in teams with highly organized approach to work.
Overview
11
11
years of professional experience
Work History
Software Product Manager
AGWS Inc., A Reynolds & Reynolds Company
08.2019 - Current
- Lead liaison for all communications between clients, stakeholders, internal employees, and in-house software development team
- Excellent managerial communication, leadership and presentation skills with results-driven attitude to achieve Software Development goals
- Lead product trainings and implementation planning processes to assist support staff on new software enhancements
- Identify industry trends and customer needs to determine competitive markets and recommend product strategies
- Conduct quality assurance tests to verify accuracy of Development project
- Deliver top-notch software solutions by collaborating closely with developers, QA testers, and business analysts during all stages of a project''s lifecycle.
- Successfully launch and monitor software products to ensure customer experience and technology meets high expectations
- Increase team performance by regularly reviewing progress, providing constructive feedback, and setting attainable goals
- Ability to work in a fast-paced, multifaceted environment and adapt to changing priorities
- Travel across the country for sales conventions, trainings, and new dealer kickoffs
- Attend Executive Meetings to strategize new opportunities with future clients
- Manage and monitor various Development projects to meet deadlines and complete customer requirements within internal CRM systems
Client Services Lead Technical Trainer
American Guardian Warranty Services, Inc
04.2017 - 08.2019
- Developed and maintained positive business relationships by establishing rapport with consumers and clients (agents, dealers, and internal personnel)
- Identified and escalated situations that required urgent attention and transmitted problems to appropriate resources
- Designed demonstrations for client training, which included expertise on products & programs, dealer & agent systems, and Client Services procedures
- Incorporated client feedback for future development of software, products, and user interfaces
- Traveled to multiple cities for new dealership training and conducted product launches for numerous dealerships
- Lead liaison of contact communication for over 200 clients, Assistant Vice Presidents, and Vice Presidents of Sales
- Demonstrated strong organizational and time management skills while managing multiple projects
- Enhanced client satisfaction by promptly addressing concerns and resolving issues
Agent and Dealer Support Specialist
American Guardian Warranty Services, Inc
08.2013 - 04.2017
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the department
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Handled integration requests and troubleshot-related concerns
- Presented feedback to management on customer service trends and improvement areas
- Maintained comprehensive product and service knowledge for accurate, informative customer advice
- Verified and improved quality standards by analyzing customer service metrics
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles
Education
Bachelor of Science - Business Administration, Business and Finance
DePaul University
Chicago, IL05.2017
Skills
- Written and Oral Communications
- Project Implementation
- Leadership
- Software Deployment
- Project Planning
- Project Management
- Project Commissioning
- Public Speaking and Training
- Technical Support
- Client Relationship Management
- Managing Multiple Projects
Additional Information
- Hesed House
- St. Judes
- Walk for Multiple Sclerosis
- Gifts for Vets
Education
Chicago, IL
Awards
- Fundraiser Sales Leader
- Academic Athletic Award
- Hilltopper Award (Pride, Courage, Teamwork)
- Most Improved Player
- Glenbard West Boys Baseball Camps
Jack of All Trades
Ability to juggle multiple projects and communicate with both internal and external stakeholders to ensure project deadlines are met on time, and up to the stakeholders standard.
Timeline
Software Product Manager
AGWS Inc., A Reynolds & Reynolds Company
08.2019 - Current
Client Services Lead Technical Trainer
American Guardian Warranty Services, Inc
04.2017 - 08.2019
Agent and Dealer Support Specialist
American Guardian Warranty Services, Inc
08.2013 - 04.2017
Bachelor of Science - Business Administration, Business and Finance
DePaul University
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