Jack Nazlian
Saint Charles
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Leader
Lou Malnati’s
Geneva
06.2019 - Current
- Supervised daily operations to ensure smooth service and efficient workflows.
- Trained and mentored team members on food safety and customer service standards.
- Managed inventory levels and restocked supplies to meet operational needs.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Assisted general manager with operations game plan and company initiatives implementation.
- Monitored employee performance and provided feedback for improvement.
- Resolved customer complaints promptly to maintain a high level of satisfaction.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
Saint Charles East High School
Saint Charles, ILSkills
- Staff training
- Customer resolution
- Cash handling
- Team supervision
- Problem solving
- Conflict resolution
- Role modeling
- Shift leadership
- Strategic thinking
Accomplishments
- Citizens police academy.
References
References available upon request.
Timeline
Shift Leader
Lou Malnati’s
06.2019 - Current
Saint Charles East High School