Jack Moore
Roscoe
Summary
Dynamic Sr. Network Technician with over 25 years of experience in network installation and maintenance. Known for effective communication and team leadership skills. Adept at resolving complex technical issues and training new hires to achieve high standards in customer service.
Overview
31
31
years of professional experience
Work History
Sr Network Technician
VerizonBusiness
Milwaukee
08.1998 - 12.2025
- Installed and configured networking equipment for efficient connectivity. Primarily, Ciena 6500T and Tellabs network equipment.
- Maintained and repaired older Nortel OC-12, OC-48, and OC-192 systems.
- Installed, maintained, and repaired equipment installed at customer sites for the entire state of Wisconsin, and the Upper Peninsula of Michigan. Primary equipment installed included Cisco routers, switches, and access points. Cisco 4202 units for multi-tenant buildings. Ciena 3902 and 3906 units for Ethernet handoffs to customers.
- Performed cutovers at customer sites for new services.
- I worked with the fiber restoration team to locate and repair damaged fiber. Provided geo-location and fiber maps to the repair team for distance measurements.
- Installed and maintained 5G FWA Bolton systems for wireless Ethernet connectivity to customer premises.
- Performed T-1, DS3, and Ethernet cross-connects within a central office environment, both copper and fiber.
- Installed and maintained ultra-long-haul equipment carrying several terabits of data.
- Maintained generators, HVAC, and batteries at regen sites throughout Wisconsin for the ultra-long-haul fiber network.
- Maintained satellite equipment.
- Maintained supplies for all data terminals.
- Maintained equipment for wireless IEN hub sites.
- Trained new hires on how to work on all aspects of the network. Also, trained technicians on proper etiquette while working at a customer site.
- Worked on-call rotation every fifth week for Wisconsin, the Upper Peninsula of Michigan, and Northwest Illinois.
Installation and Service Technician
Ameriteh
Rolling Meadows
04.1995 - 08.1998
- Lead installer for Nortel PBX systems at customer sites.
Education
Bachelor of Science -
DeVry University
Lombard, IL07-1985
Multiple Installation And Maintenance Certifications - Electrical, Electronics and Communications Engineering
Nortel
Irving, TXSkills
- Network troubleshooting
- Cisco router configuration
- Fiber optic repair
- Ethernet cross-connects
- Hardware installation
- Customer relationship management
- On-call support
- Project coordination
- Field service management
- Team leadership
- Problem solving
- Effective communication
- Training and mentoring
- Safety compliance
- Network cabling
- Wireless networking
- Attention to detail
Timeline
Sr Network Technician
VerizonBusiness
08.1998 - 12.2025
Installation and Service Technician
Ameriteh
04.1995 - 08.1998
Bachelor of Science -
DeVry University
Multiple Installation And Maintenance Certifications - Electrical, Electronics and Communications Engineering
Nortel