Jack McCarthy
Bartlett
Summary
Personable and detail-oriented professional with strong customer service, communication, administrative, and organizational skills, seeking to transition into the property management industry. Brings a proactive approach and thrives in dynamic, collaborative environments while supporting leasing operations and resident relations. Experienced in building positive relationships, managing tasks efficiently, and maintaining strong attention to detail to create excellent tenant experiences. Eager to apply transferable skills and grow as a Leasing Associate or Resident Coordinator.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server / Food Runner
Fox & Hound Sports Bar
Schaumburg, IL
10.2024 - 03.2026
- Managed around 15-20+ tables per shift in a high-volume sports bar, ensuring timely and accurate service.
- Took and processed food and beverage orders while coordinating with kitchen & bar staff.
- Provided excellent customer service and built lasting guest relationships.
- Processed food and beverage orders using Revel Systems.
- Handled cash and card transactions, ensuring accurate payment processing.
- Delivered food promptly as a food runner to mine and others’ sections.
Server / Bartender
The River Kitchen and Bar
Chicago, IL
08.2023 - 10.2024
- Mixed and served drinks while overseeing bar operations during peak hours.
- Managed private events, coordinating staff, food, and beverage services.
- Provided excellent customer service and built lasting guest relationships.
- Maintained clean, organized tables and bar areas.
- Handled cash, processed payments, and ensured register accuracy.
Contracted Intern, Insurance/Loss Control Representative
Origin Specialty Insurance
Hoffman Estates, IL
09.2023 - 09.2024
- Created safety reports for restaurant and bar clients using backend portals.
- Reviewed general liability inspections and made risk-reduction recommendations.
- Ensured timely and accurate project submissions.
- Sorted and organized files, spreadsheets, and reports.
Front Desk Receptionist
Face Foundrie
Chicago, IL
01.2022 - 08.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated appointment scheduling for clients, optimizing time management and service delivery.
- Provided exceptional customer service, addressing inquiries and resolving concerns efficiently.
- Consistently sold monthly membership packages and skincare products by building strong client relationships, identifying customer needs, and delivering personalized recommendations.
- Increased customer retention and product sales through effective communication, upselling techniques, and maintaining a high level of customer service and product knowledge.
- Managed high-volume phone calls, booking appointments and addressing inquiries
Education
Bachelor of Arts - Communications
Roosevelt University
Chicago, IL12-2026
Skills
- Exceptional customer service
- Guest engagement
- Suggestive selling
- Multitasking and organization
- Effective customer upselling
- Memory retention
- Team collaboration
- Familiarity with various Point of Sale systems
- Proficient in cash handling
- Strong work ethic
Certification
- Illinois Food Handler’s Certificate
- Illinois BASSET Alcohol certification
Timeline
Server / Food Runner
Fox & Hound Sports Bar
10.2024 - 03.2026
Contracted Intern, Insurance/Loss Control Representative
Origin Specialty Insurance
09.2023 - 09.2024
Server / Bartender
The River Kitchen and Bar
08.2023 - 10.2024
Front Desk Receptionist
Face Foundrie
01.2022 - 08.2023
Bachelor of Arts - Communications
Roosevelt University
Volunteer Work & Additional Interests
- Anti-Cruelty Society Animal Shelters (Chicago, IL) - 2+ years
- Feed My Starving Children & Northern IL Food Bank
- Pet sitting (dogs & cats) - 5+ years
- Vintage clothing reseller (via Depop & Poshmark) - 5+ years
- Bartlett HS Cross Country - 4 years