Jack Koestler
Glendale Heights,IL
Summary
Versatile and results-driven professional with over 15 years of experience in small business operations, customer service, quality control, and digital marketing. Highly skilled in phone communication, social media management, inventory management, and freight shipping, with a strong background in vinyl production and printing. Adept at multitasking, problem-solving, and learning new technologies quickly. Proven ability to thrive in fast-paced environments, ensuring efficiency and accuracy in all aspects of work.
Well-organized, proactive and resourceful in dealing with routine and complex production issues. Production specialist with strong background in overseeing manufacturing processes and ensuring operational efficiency. Proven ability to lead teams, optimize workflows, and drive productivity in fast-paced environments. Known for strategic problem-solving, adaptability, and fostering collaborative work environments. Skilled in lean manufacturing, quality control, and resource management.
Overview
16
16
years of professional experience
Work History
Production Manager
Letters Unlimited Inc
Schaumburg, IL
01.2014 - Current
- Assisted in managing production schedules to ensure timely delivery of products.
- Learned and adhered to safety protocols and operational guidelines in production environment.
- Supported inventory management by tracking materials and supplies for production processes.
- Operated machinery under supervision, ensuring compliance with safety standards.
- Collaborated with team members to optimize workflow and improve efficiency on the production line.
- Participated in quality control checks to maintain product standards and reduce defects.
- Engaged in continuous learning of new production techniques and technologies relevant to operations.
- Contributed to team meetings by sharing observations on process improvements and workflow challenges.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Delivered direct feedback to senior management regarding project visibility and status.
- Estimated labor requirements to support anticipated workload.
- Monitored team budgets to keep projects on task and avoid waste.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Mentored junior staff members on best practices in production management, cultivating a skilled workforce capable of tackling complex challenges head on.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
- Collaborated with R&D to integrate new technologies into production processes, enhancing product features.
- Managed budgeting and cost control measures for production department, staying within financial targets.
Food Runner
Meatheads Restaurants
Schaumburg, IL
01.2010 - 08.2014
- Delivered food promptly to customers, ensuring accuracy and adherence to quality standards.
- Collaborated with kitchen staff to streamline order preparation and improve service efficiency.
- Monitored dining area for cleanliness, responding swiftly to customer needs and maintaining high satisfaction levels.
- Assisted in training new food runners on restaurant procedures and service protocols.
- Resolved customer inquiries effectively, fostering positive dining experiences and loyalty.
- Coordinated with servers to ensure timely delivery of orders during peak hours, minimizing wait times.
- Developed strategies for improving workflow between the kitchen and front of house, increasing overall operational efficiency.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
Associates Degree - Logistics And Supply Chain Management
William Rainey Harper College
Palatine, IL10-2027
High School -
James B. Conant High School
Hoffman Estates, IL01.2011
Skills
- Provided high-quality customer support, ensuring satisfaction and repeat business
- Managed client relationships, resolving issues and fulfilling orders accurately
- Oversaw daily operations of a small business, ensuring smooth workflow and productivity
- Managed inventory, ordering supplies, and coordinating shipments
- Supervised and trained employees in various tasks, ensuring quality standards
- Vinyl Production & Printing
- Operated and maintained vinyl cutters and large-format printers
- Designed, produced, and applied vinyl graphics for commercial and personal projects
- Ensured quality control in print production, minimizing errors and waste
- Shipping & Logistics
- Coordinated freight shipping and handled logistics for outgoing orders
- Packaged and labeled shipments to meet carrier requirements
- Managed inventory flow and tracked shipments to ensure timely deliveries
- Managed all aspects of online store operations, including customer service, fulfillment, promotions, and analytics
- Designed promotional materials for both print and digital use
- Implemented marketing strategies to enhance brand visibility and customer engagement
- Technical & Administrative Skills
- Proficient in Microsoft Office, graphic design software (eg, Adobe Illustrator, Photoshop), and eCommerce platforms
Timeline
Production Manager
Letters Unlimited Inc
01.2014 - Current
Food Runner
Meatheads Restaurants
01.2010 - 08.2014
Associates Degree - Logistics And Supply Chain Management
William Rainey Harper College
High School -
James B. Conant High School