Summary
Overview
Work History
Education
Skills
Timeline
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Jack Hinton

New Haven

Summary

Dynamic IT Technician and Department Manager with a proven track record at McDonald's, excelling in desktop technical support and employee training. Enhanced user experience through effective troubleshooting and optimized team performance by mentoring staff. Recognized for resolving conflicts and streamlining workflows, driving operational efficiency and customer satisfaction.

Overview

6
6
years of professional experience

Work History

IT Technician

Mcdonalds
01.2025 - Current
  • Maintained office PCs, networks and mobile devices.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanner, and controllers.
  • Configured systems according to prescribed software and hardware frameworks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.

Department Manager

Mcdonalds
02.2024 - 01.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Enlisted Soldier

US Army
08.2019 - 08.2023
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Operated and maintained armored vehicles.
  • Secured and protected military property, assets, and personnel.
  • Ensured mission readiness by maintaining personal weapons proficiency, scoring highly on annual qualification tests consistently.
  • Served as an effective liaison between leadership and subordinates, resolving issues promptly and promoting a positive work environment.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Assembled, disassembled and maintained various weapons for operational readiness.

Manager

Mcdonalds
12.2022 - 01.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Education

Gallatin County High School
Junction, IL

Skills

  • Desktop technical support
  • Hardware installation
  • Technical support
  • Software configuration
  • Service excellence
  • Sales techniques
  • Employee training
  • Staff management

Timeline

IT Technician

Mcdonalds
01.2025 - Current

Department Manager

Mcdonalds
02.2024 - 01.2025

Manager

Mcdonalds
12.2022 - 01.2023

Enlisted Soldier

US Army
08.2019 - 08.2023

Gallatin County High School

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Jack Hinton