Jack Bruening
Belleville
Summary
I am a personable Sales Support Specialist skilled in communicating with clients and sales executives to provide information, resolve challenges and deliver exceptional service. Well-versed in hotel operations and guest account management illustrated in almost 3 years of industry experience. With a background in not only customer service, I also proudly served my community as a volunteer firefighter, working in a bakery by day and rescuing people by night. Interestingly enough the firefighting aspect ties in very well with hotel operations in that we are here to assist the people under our care no matter the circumstances and it's something I just absolutely know is my calling. The end goal for me, is
to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while also being set in an environment where I can truly feel comfortable and thrive. I strive to be a wonderful asset to whatever team I happen to work on and I've proven those results in each and every position I've been in.
Overview
6
6
years of professional experience
Work History
Sales Support Specialist
Drury Hotels Company LLC
04.2023 - Current
- Received and organized vendors samples for use by sales team.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
- Collaborated with sales and marketing teams to create and execute promotional campaigns.
- Developed and maintained relationships with key accounts and existing customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Guest Service Agent
Drury Hotels Company LLC
01.2021 - 04.2023
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Recommended hotel services or amenities that guest may find useful.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Volunteer Firefighter
Signal Hill Fire Department
10.2019 - 09.2021
- Prepared incident reports detailing personnel, location and results of each call.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Carried out fire inspections to identify fire hazards and recommend corrective measures.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Assisted in prevention of fires through public education programs.
Cashier Trainer
Panera Bread
08.2019 - 01.2021
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Educated employees on register use, merchandising, and customer service.
- Operated POS system to complete cash, credit and check transactions.
- Maintained stock to meet expected customer demand.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Helped customers complete purchases, locate items, and join reward programs.
Guest Operations
Anheuser-Busch
04.2019 - 09.2019
- Collaborated with faculty and staff to create meaningful learning experiences.
- Acted as a tour guide taking visitors and guests through a massive zoological reserve.
- Checked tour vehicles for cleanliness, safety and functionality.
- Maintained vehicles and audio equipment to keep resources working and available for tour use.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
Gateway Arch Tour Guide
Bi-State Development
08.2018 - 02.2019
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Guided groups of up to 32 people on scheduled tours.
Education
Certificate in Fire Science - Fire Science & Hazardous Response
Southwestern Illinois College
Belleville, IL12.2020
No Degree - General Studies
St. Louis Community College - Meramec
Belleville, IL12.2019
Skills
- Guest Safety
- Knowledge of Local Attractions
- Tourism Management
- Guest Satisfaction
- Concierge Assistance
- Hotel Reservations
- Guest Accounts
- Financial Transactions
- Staff Development
- Operational Efficiency
- Conflict Management
- Account Management
- Conflict De-Escalation
- Information Verification
Timeline
Sales Support Specialist
Drury Hotels Company LLC
04.2023 - Current
Guest Service Agent
Drury Hotels Company LLC
01.2021 - 04.2023
Volunteer Firefighter
Signal Hill Fire Department
10.2019 - 09.2021
Cashier Trainer
Panera Bread
08.2019 - 01.2021
Guest Operations
Anheuser-Busch
04.2019 - 09.2019
Gateway Arch Tour Guide
Bi-State Development
08.2018 - 02.2019
Certificate in Fire Science - Fire Science & Hazardous Response
Southwestern Illinois College
No Degree - General Studies
St. Louis Community College - Meramec
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