Results-oriented Individual with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Commercial Accounts Manager
Quill, LLC
02.2022 - 12.2024
Analyzed client needs to identify coverage solutions and produced policy and quotes.
Processed daily mail, email and phone calls from customers and producers to generate new business.
Processed cancellation requests from carriers and provided resolution to maintain financial equity.
Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Received Sales Excellence Award after landing in the top 2% of company sales.
Patient Services Advocate
Costello & DeHart Dental Excellence
12.2018 - 01.2022
Stayed calm under pressure to and successfully dealt with difficult situations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Responded to inquiries by directing calls to appropriate personnel.
Trained new staff on filing, phone etiquette and other office duties.
Followed document protocols to safeguard confidentiality of patient records.
Facilitated communication between patients and various departments and staff.
Senior Orthodontic Assistant
Nak4Smiles
03.2015 - 12.2018
Verified patient insurance eligibility and benefits.
Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Influenced good patient care and constantly maintained core values of the team.
Planned and attended marketing and business events.
Moved timely and smoothly through the day’s schedule in a fast, efficient, and effective manner.
Acted as a lead assistant handling any indifferences and training the clinical team to ensure constant positive customer service.
Enterprise Manager/Event Coordinator
Toby Keith's I Love This Bar & Grill
05.2012 - 10.2014
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Produced concept plans for high-profile corporate meetings and events.
Chapter President - Student Advisory Board Member at National Quill and Scroll Honor SocietyChapter President - Student Advisory Board Member at National Quill and Scroll Honor Society