Jace Berndt
Normal,IL
Summary
Motivated and reliable marketing student with hands on leadership and customer service experience. Proven ability to supervise teams, manage daily operations, and resolve issues in fast paced environments. Actively involved in personal investing and portfolio management as well as small business ownership, developing skills in market analysis, risk assessment, and critical decision making.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Children’s Discovery Museum
Normal, IL
05.2024 - Current
- - Supervise and lead teams of up to 8 employees and volunteers per shift, ensuring efficient operations and positive guest experiences.
- - Train and mentor new staff on customer service standards, safety procedures, and museum operations.
- - Oversee daily admissions, ticketing, and cash handling, maintaining accuracy and balancing registers at shift close.
- - Resolve guest concerns professionally while maintaining a welcoming, family-focused environment.
Camp Counselor / Coach
Gametime Gym
Normal, IL
06.2022 - 08.2022
- - Led and supervised groups of 10–14 children, ensuring safety, engagement, and positive behavior.
- - Organized recreational activities and team-based programs to promote confidence, teamwork, and inclusion.
- - Communicated effectively with parents and guardians regarding camper progress and daily activities.
Baseball Umpire
Pony Fields
Normal, IL
05.2021 - 08.2021
- - Enforced game rules and made quick decisions under pressure while maintaining professionalism and fairness.
Education
Marketing - General Marketing
Illinois State University
Normal, IL05.2027
University High School
Normal, IL05.2023
Skills
- Customer service standards
- Conflict resolution
- Greeting customers
- Customer relationship management
- Team leadership
- Operations management
- Investment and portfolio analysis
- Market research
- Marketing analytics
Affiliations
- American Marketing Association – Student Member | September 2025 – Present
- Investing & Entrepreneurship | 2022 – Present
- - Portfolio manager and shareholder in a small business, Golden Kava Lounge, focusing on investment analysis and long-term value creation.
Certification
- Scholar Attitude Athlete of the Year
- Google Analytics Certification (August 2025)
Timeline
Guest Services Supervisor
Children’s Discovery Museum
05.2024 - Current
Camp Counselor / Coach
Gametime Gym
06.2022 - 08.2022
Baseball Umpire
Pony Fields
05.2021 - 08.2021
Marketing - General Marketing
Illinois State University
University High School