Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL EMPLOYMENT
Timeline
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J. Nelson

Naperville

Summary

Enterprising and results-oriented Manager with 17+ years' experience in leading daily operations in restaurant environments. Adept at achieving results in successful launch of new restaurant, improving upselling capabilities through staff training, 5-star service delivery, and operational efficiency enhancement. Proficient in operating POS systems, management of profits & losses, utilizing scheduling software, and implementing training & development frameworks. Well versed in executing inventory control measures maintaining cost control.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Manager

Maggiano’s Little Italy
2024 - Current
  • Guide 30+ servers in product knowledge & upselling techniques, ensuring increased revenue
  • Maintain brand service standards,resulting in 20% increase in positive feedback
  • Enhance server skills by implementing new training program, improving performance
  • Oversee daily operations to ensure exceptional guest service and dining experience, while adhering to company standards and policies
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Supported inventory management systems for accurate stock levels and timely replenishments.

Brand Ambassador

Harley Davidson / Productions Plus
01.2023 - Current
  • Engage with consumers to create positive brand experiences and build brand loyalty.
  • Represent and promote the brand at various events, trade shows, and activations.
  • Educate consumers about product features, benefits, and usage through effective communication techniques.
  • Demonstrate product knowledge and provide recommendations based on customer needs.
  • Engaged customers through product demonstrations and brand storytelling.
  • Enhanced brand visibility at events by implementing promotional strategies.

Manager

Twin Peaks Restaurants
01.2023 - 01.2024


  • Delivered consistent five-star service through team coaching operational excellence.
  • Oversaw daily restaurant operations, ensuring exceptional guest service and operational efficiency.
  • Developed training programs for new staff, enhancing team performance and customer satisfaction.

General Manager

Shuckin’ Shack Oyster Bar
01.2022 - 01.2023
  • Oversaw customer experience, staff management, scheduling, and financial operations for a busy new restaurant.
  • Enhanced operational efficiency, scheduling, and service delivery.
  • Food & Alcohol ordering, inventory, & PAR set up.
  • Oversaw all aspects of the restaurant’s launch, from pre-opening preparations to daily operations, ensuring compliance, and achieving profitability.

Education

Associate of Arts - Hospitality Management

Art Institute of Atlanta
Atlanta, GA

Associate of Arts - Culinary

Art Institute of Atlanta
Atlanta, GA

Skills

  • Project Management
  • Restaurant & Hospitality Management
  • Public Relations & Teamwork
  • Recruitment, Training & Development
  • Time Management
  • Team Leadership & Scheduling
  • Effective Communication
  • Critical Thinking
  • P & L, Inventory & Cost Control
  • Budgeting & Financial Management

Certification

Project Management Certification

BASSET Certification

Food Manager Certification


ADDITIONAL EMPLOYMENT

  • Pharmacann Medical Cannabis General Manager
  • Aftermath Crime Scene Clean-Up Regional Manager
  • Houlihan’s Restaurant General Manager

Timeline

Brand Ambassador

Harley Davidson / Productions Plus
01.2023 - Current

Manager

Twin Peaks Restaurants
01.2023 - 01.2024

General Manager

Shuckin’ Shack Oyster Bar
01.2022 - 01.2023

Manager

Maggiano’s Little Italy
2024 - Current

Associate of Arts - Hospitality Management

Art Institute of Atlanta

Associate of Arts - Culinary

Art Institute of Atlanta

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J. Nelson