IZZY SCHACK
Tel Aviv
Summary
Dynamic account management and project specialist with 3+ years of experience delivering high-touch client experiences, leading global partnerships, and driving customer success. Skilled in transforming feedback into actionable improvements that boost satisfaction and retention across digital and in-person channels. Passionate about building strong relationships, optimizing the customer journey, and fostering collaboration through proactive communication and data-driven insights. Seeking a remote role in a fast-paced, people-first environment.
Overview
3
3
years of professional experience
Work History
Project Manager
J2 Adventures
Tel Aviv, Israel
07.2023 - Current
- Act as the primary client advocate, managing pre- and post-engagement communication to ensure satisfaction and long-term loyalty.
- Develop and deliver tailored travel programs based on client goals, preferences, and feedback, ensuring a high-touch and personalized experience.
- Oversee complex logistics and cross-functional coordination to deliver consistent, high-quality service across each client journey.
- Proactively identify and address issues, serving as a trusted partner to clients while resolving concerns in real time.
- Collaborate with internal teams and external vendors to ensure client objectives are met, timelines are honored, and expectations are exceeded.
- Conduct follow-up engagement and feedback collection to inform service improvements and encourage repeat business.
Social Media and Influencer Manager
Particle For Men Skincare
Tel Aviv, Israel
03.2023 - 07.2023
- Developed and scheduled daily content across Instagram, TikTok, and Facebook, increasing post consistency and helping grow audience engagement over time.
- Built relationships with micro- and mid-level influencers, coordinating product gifting and collaboration campaigns to support brand awareness and social proof.
- Created branded photo and video content in line with current trends and seasonal campaigns, working closely with design and marketing teams to ensure brand alignment.
- Tracked engagement metrics (likes, shares, reach, and saves) to identify high-performing content and inform future strategy, contributing to steady improvement in social performance.
- Assisted with content planning for product launches and promotional campaigns, contributing to cross-channel marketing efforts.
Education
Bachelor of Science - Community and Nonprofit Management
University of Wisconsin-Madison
Madison, Wisconsin05.2021
Skills
- Account Management & Client Relations
- Customer Relationship Management (CRM) tools
- Customer Service & Community Engagement
- Project Management
- Problem Solving & Conflict Resolution
- Event Planning & Coordination
- Teamwork & Cross-Functional Collaboration
- Social Media Strategy Development
- Google Workspace & Microsoft Office Proficiency
Timeline
Project Manager
J2 Adventures
07.2023 - Current
Social Media and Influencer Manager
Particle For Men Skincare
03.2023 - 07.2023
Bachelor of Science - Community and Nonprofit Management
University of Wisconsin-Madison
Community Service & Volunteer Work
- President, Chi Omega Sorority: Led operations for 200+ members, managing recruitment, housing, philanthropy, finances, and events; coordinated with national and campus leadership; promoted team-building and leadership development.
- Israel Relief Fundraising: Raised over $20,000 to support families affected by the October 7 attack, demonstrating initiative, impact, and community leadership.
Hobbies
- Travel- always chasing my next adventure
- Languages- English (native), Hebrew (conversational)
- Fitness- teaching and practicing
- Event planning- organizing memorable experiences