Izzie Novak
Gurnee
Summary
Business Systems Analyst focused on optimizing processes through data-driven insights. Delivered executive reports that enhanced management visibility and informed strategic decisions. Proficient in stakeholder engagement and documentation, driving efficiency and clarity in operations.
Overview
7
7
years of professional experience
Work History
Business Systems Analyst
AbbVie
Gurnee
02.2023 - Current
- Delivered weekly executive status reports by managing and synthesizing data from a 50+ project dashboard, significantly enhancing management visibility across the initiative portfolio.
- Drove research via 31 rapid stakeholder interviews to identify pain points and design a targeted communication strategy, directly reducing IR technical debt.
- Analyzed business needs to identify inefficiencies and propose/implement solutions that streamlined operations.
- Authored comprehensive documentation, including configuration requirements, functional design specifications, and user stories based on requirements analysis.
- Prepared and presented project materials detailing objectives, scope changes, risks, and status for diverse stakeholders.
- Developed and refined test scenarios and cases for system and integration testing, ensuring comprehensive coverage.
- Facilitated cross-functional stakeholder meetings to ensure alignment and provide project progress updates.
- Spearheaded the strategic overhaul of Document Product Owner (DPO) resources, developing a comprehensive playbook and 2026 DPO curriculum to enhance role clarity and support within the GAIA document automation process.
Operations Manager
Apex Acupuncture & Wellness
08.2021 - 02.2022
- Managed daily office operations, including supply ordering, equipment maintenance, and calendar management, to support seamless workflow.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Developed and maintained organized filing systems for accurate and efficient record keeping.
- Addressed customer inquiries and complaints promptly and professionally to enhance service satisfaction.
- Purchased office supplies and equipment to replenish inventory.
Radiology Scheduler
Advocate Aurora Health
11.2018 - 09.2020
- Collaborated with medical staff to coordinate timely imaging, improving patient satisfaction.
- Collaborated closely with radiologists, nurses, physicians, and other healthcare professionals on daily operations within the department.
- Resolved scheduling conflicts to prioritize patient care and enhance operational efficiency.
- Managed patient records and insurance to ensure accuracy and compliance with regulations.
- Ensured compliance with all state regulations regarding radiology services provided.
Education
Associate of Arts -
College of Lake County
Grayslake, IL05-2025
Bachelor of Science - Decision Analytics
DePaul University
Chicago, IL03-2026
Skills
- Data analysis
- System testing
- Project management
- Process optimization
- Risk management
- Documentation development
- Stakeholder engagement
Languages
- Spanish
- Portuguese, Native - Bilingual
- Spanish, Intermediate
Key Competencies And Technical Skills
- Results-Oriented Business Analyst
- Research & Analysis
- Requirements Gathering
- Agile & Dev Ops Expertise
- Functional Specifications
- Cross-Function Collaboration
- Microsoft Office
- Jira & Confluence
- ServiceNow
Timeline
Business Systems Analyst
AbbVie
02.2023 - Current
Operations Manager
Apex Acupuncture & Wellness
08.2021 - 02.2022
Radiology Scheduler
Advocate Aurora Health
11.2018 - 09.2020
Associate of Arts -
College of Lake County
Bachelor of Science - Decision Analytics
DePaul University