Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Izzabella Brill

Peoria,IL

Summary

Highly motivated and committed Certified Medical Assistant with extensive experience at Carle Health, excelling in patient care and education. Proficient in medical records management and HIPAA compliance, I effectively enhanced patient outcomes through clear communication and problem-solving. Recognized for exceptional time management and a commitment to safety compliance, ensuring a seamless healthcare experience. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Medical Assistant

Carle Health
04.2025 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Measured patient pulse oximetry.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Medical Office Assistant

Carle Health
05.2024 - 04.2025
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Used Epic to schedule appointments for doctor visits and procedures.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Registered patients and completed associated paperwork for accurate records.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Head Volleyball Coach

Eastside Volleyball Club
12.2024 - Current
  • Instructed players, both individually and in groups, on rules and regulations for volleyball.
  • Scheduled and organized all practice sessions for volleyball athletes with help of assistant coaches.
  • Maintained open-door policy with volleyball players, enabling free discuss of concerns or issues without fear of reprisal.
  • Prepared athletes for special competitions and tournaments.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Collaborated with club director in hiring of assistant coaches and other staff members.
  • Assessed players on skill level and placed them on to teams accordingly
  • Organized assessments, and practice sessions

Volleyball Coach

Eastside Volleyball Club
12.2021 - Current
  • Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Prepared athletes for special competitions and tournaments.
  • Offered constructive feedback to players to help reach goals.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Developed relationships with players to provide ongoing support and encouragement.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Researched and implemented new training methods and technologies to increase athleticism.

Patient Service Representative

Carle Health
12.2023 - 05.2024
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Used Epic to schedule appointments.
  • Assisted patients in filling out check-in and payment paperwork.
  • Built and maintained positive working relationships with patients and staff.
  • Handled customer service inquiries in person, via telephone and through email.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Verified insurance eligibility and coverage for patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Engaged with patients to provide critical information.
  • Greeted and assisted patients with check-in procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Delivered support to medical staff in completion of patient paperwork.
  • Facilitated communication between patients and various departments and staff.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Resolved customer complaints using established follow-up procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.

Shift Manager

Dairy Queen Grill & Chill
06.2018 - 12.2023
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Trained and mentored new employees to maximize team performance.
  • Tracked receipts, employee hours, and inventory movements.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Receptionist

Green Cheverolet
04.2022 - 02.2023
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered central telephone system and directed calls accordingly.
  • Maintained confidentiality of information regarding clients and company.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Richwoods High School
Peoria, IL
05-2021

Skills

  • Insurance confirmation
  • Medical records oversight
  • Inventory and supply management
  • Sample collection procedures
  • Clinical applications
  • HIPAA protocols
  • Telephone etiquette
  • Team collaboration
  • Schedule coordination
  • Basic life support
  • Vital sign monitoring
  • Time management
  • Electronic health records
  • Patient care
  • Patient assessments
  • Medical records management
  • Patient documentation
  • Medical terminology
  • Sterilization techniques
  • Specimens collection and processing
  • HIPAA compliance
  • Clinical documentation
  • Infection control
  • Physical stamina
  • Verbal and written communication
  • Medication administration
  • Multitasking and organization
  • Injection administration
  • Problem-solving
  • Needs assessments
  • Blood pressure measurement
  • Patient scheduling
  • Medical billing and coding
  • Healthcare procedures
  • Safety compliance
  • Inventory management
  • Payment collection
  • Patient education
  • Attention to detail
  • Conflict resolution

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Certified Medical Assistant

Carle Health
04.2025 - Current

Head Volleyball Coach

Eastside Volleyball Club
12.2024 - Current

Medical Office Assistant

Carle Health
05.2024 - 04.2025

Patient Service Representative

Carle Health
12.2023 - 05.2024

Receptionist

Green Cheverolet
04.2022 - 02.2023

Volleyball Coach

Eastside Volleyball Club
12.2021 - Current

Shift Manager

Dairy Queen Grill & Chill
06.2018 - 12.2023

High School Diploma -

Richwoods High School

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Izzabella Brill