Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iysis Brown

Rockford

Summary

Highly-motivated employee with desire to take on new challenges, strong worth ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively, unsupervised, and quickly mastering new skills. I am actively taking a dental assisting course, (expected to graduate in November of 2023) and very eager to start my career in the dental field as I work my way to become a dental hygienist.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Concierge

Cedarhurst Senior Living
11.2021 - Current
  • Greeted customers and answered their inquiries regarding services.
  • Processed payments for services rendered using cash register systems or POS terminals when necessary.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Scheduling appointments for residents and notifying family of scheduled time.

Clerk

Blessing Health System
03.2019 - 07.2023
  • Assisted customers with inquiries and complaints in a professional manner.
  • Organized and maintained filing systems for confidential documents.
  • Processed customer orders promptly and accurately.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Compiled customer information into organized databases for easy access.
  • Verified accuracy of all paperwork prior to submission for processing.
  • Utilized computer software programs to create reports, labels, forms.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Followed confidentiality rules to preserve data quality and reduce potential information compromise.
  • Answered telephones, directed calls and took messages.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Trained staff members to perform work activities and use computer applications.

Education

Associate of Arts - Dental Hygiene

John Wood Community College
Quincy, IL
05.2023

No Degree -

Accelerated Academy Dental Assisting
Belvidere, IL
11.2023

Skills

  • Dental Radiology
  • Pour and Trim Models
  • Sterilization
  • Polishing
  • Four Handed Dentistry
  • Crown and Bridge Prep
  • Instrument Preparation
  • Multitasking
  • Time Management
  • Problem Solving
  • Strong Work Ethic
  • Excellent Customer Service

Certification

Certified Dental Assistant

BLS Provider

Timeline

Concierge

Cedarhurst Senior Living
11.2021 - Current

Clerk

Blessing Health System
03.2019 - 07.2023

Associate of Arts - Dental Hygiene

John Wood Community College

No Degree -

Accelerated Academy Dental Assisting

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Iysis Brown