Iyana Hughes
Chicago
Summary
Expert in developing effective training programs and enhancing team performance. Skilled in cash handling and complaint resolution, fostering a collaborative environment that drives operational efficiency and elevates customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Trainer
McDonald's
06.2023 - 07.2025
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation.
- Mentored team members to improve performance and enhance teamwork skills.
- Implemented training materials to streamline onboarding processes for new hires.
- Coordinated daily operations to maintain efficient workflow during peak hours.
- Trained other employees in customer service, food safety, and performance requirements.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma - Neuroscience
Loyola University of Chicago
Chicago, ILSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Team leadership and supervision
Timeline
Crew Trainer
McDonald's
06.2023 - 07.2025
High School Diploma - Neuroscience
Loyola University of Chicago