Ivy Harper
Park Forest
Summary
Dynamic BDC Representative at Gerald Toyota of Matteson, skilled in CRM software and goal-oriented performance tracking. Excelled in nurturing client relationships and enhancing dealership revenue through effective upselling. Known for exceptional customer service and adept problem-solving in high-pressure situations, consistently delivering positive outcomes for clients and the organization.
Overview
5
5
years of professional experience
Work History
BDC Representative
Gerald Toyota of Matteson
04.2024 - 04.2025
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Contributed to dealership revenue by upselling additional products or services during the sales process.
Receptionist
South Suburban Mitsubishi
04.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Health Care Aide
Help at Home
07.2020 - 03.2023
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Education
Associate of Applied Science - Business Management
Rasmussen University
Mokena, IL08-2026
Associate of Applied Science - Medical Assistance
Everest College
04-2009
High School Diploma -
Rich East High School
Park Forest05-2006
Skills
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
Timeline
BDC Representative
Gerald Toyota of Matteson
04.2024 - 04.2025
Receptionist
South Suburban Mitsubishi
04.2023 - 04.2024
Health Care Aide
Help at Home
07.2020 - 03.2023
Associate of Applied Science - Business Management
Rasmussen University
Associate of Applied Science - Medical Assistance
Everest College
High School Diploma -
Rich East High School
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