Ivory D. Phipps
Naperville
Summary
Compassionate healthcare support professional with established background in diverse care environments, including direct patient support, administrative duties, and coordination of care services. Skilled in effective communication, patient education, and fostering positive relationships with patients and team members. Demonstrated ability to improve patient satisfaction through personalized support and efficient resolution of concerns.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Patient Sitter
Edwards Hospital
Naperville
11.2021 - 04.2025
- Accompanies the patient for testing or procedures and remains with patient unless directed otherwise by the person performing the test or procedure.
- Observes the patient for increased anxiety, escalating behavior, changes in mental condition, and immediately relays this information to the nurse.
- Listens to patient for signs of worry or concern or if patient symptoms are worsening. Immediately relays information to the staff so that further action can be taken if necessary.
- Provides comfort and compassion for the patient while ensuring their safety.
- Maintains professional behavior while sitting with patient; i.e., no use of personal cell phones, sleeping, engaging in conversation with other staff members or leaving patient unattended.
- Educates patient and family as to role and expectations of unit as directed by the nurse.
- Demonstrates appropriate communication skills and behaviors with patient as required.
- Maintains the privacy and security of all confidential and protected health information.
- Monitored patient comfort and safety during hospital stays.
- Assisted nursing staff with patient care and daily activities.
- Reported changes in patient condition to medical personnel promptly.
- Maintained a clean and organized patient environment at all times.
- Provided companionship to patients, enhancing their emotional well-being.
- Followed hospital protocols for infection control and safety procedures.
- Supported patients with mobility and personal hygiene needs effectively.
- Collaborated with healthcare team to ensure optimal patient care delivery.
- Provided constant monitoring of patients to ensure safety and comfort.
Patient Service Representative
Northwestern Memorial
Chicago
09.2017 - 10.2020
- Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
- Schedules patient appointments and coordinates cancellations, directional information needed by patient.
- Updates insurance, financial responsibility and other data when changes or additions occur.
- Managed patient inquiries and provided information about services and procedures.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained accurate patient records using electronic health record systems.
- Facilitated insurance verification and resolved billing questions with patients.
- Collaborated with clinical staff to ensure smooth patient flow in the office.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
Associate Degree - Business Administration
Northwestern Business College
Chicago, IL 02.2015 - 12.2017
Skills
- Problem Solving
- Customer Focus
- Initiative
- Adaptability
- Financial Management
- Ethical Conduct
- Accountability
- Thoroughness and attention to detail
- Strong organizational skills
- Ability to draft and update procedures
- Ability to recognize opportunities for process improvement
- Strong knowledge of Microsoft Office Word
- Strong knowledge of Microsoft Office Excel
- Sorting
- Filtering
- Subtotals
- Basic formulas
- VLookup
- Sniffunctions
- Patient monitoring
- Electronic health records
- Active listening
- Conflict resolution
- Emotional support
- Professional demeanor
- Attention to detail
- Time management
- Effective communication
References
Available Upon Request
Timeline
Patient Sitter
Edwards Hospital
11.2021 - 04.2025
Patient Service Representative
Northwestern Memorial
09.2017 - 10.2020
Associate Degree - Business Administration
Northwestern Business College
02.2015 - 12.2017