Ivissaie Martinez
Peoria
Summary
Compassionate and dedicated Patient Care Technician with a strong background in providing personal care and support to patients, ensuring comfort and dignity. Skilled in monitoring vital signs, documenting care activities, and maintaining a safe environment, contributing to timely interventions and improved patient outcomes. Proven ability to assist in rehabilitation exercises, fostering patient independence and recovery. Committed to delivering exceptional care and emotional support, enhancing the overall patient experience. Sharp-eyed, motivated, and reliable retail sales associate with 6 years of experience ensuring seamless customer transactions and thriving sales managing inventory and adhering to departmental policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Visual Merchandising Manager
Old Navy
Peoria
12.2025 - Current
- Developed innovative visual displays to enhance customer engagement and brand identity.
- Collaborated with cross-functional teams to align merchandising strategies with marketing campaigns.
- Managed inventory levels to ensure optimal product availability for merchandising initiatives.
- Analyzed store layouts to maximize product visibility and streamline customer flow.
Patient Care Technician
OSF Healthcare
Peoria
07.2025 - Current
- Assisted nursing staff with patient care activities, including bathing, dressing, and feeding, to ensure a comfortable patient experience.
- Monitored vital signs and reported any changes to the healthcare team to facilitate timely medical interventions.
- Maintained a clean and safe environment by adhering to infection control protocols and sanitation standards.
- Documented patient information and care activities in electronic health records to ensure accurate and up-to-date patient data.
- Provided emotional support and companionship to patients and their families during challenging times.
- Assisted with mobility and rehabilitation exercises to promote patient independence and recovery.
Patient service representative
Carle Health
Peoria
06.2024 - 07.2025
- Performed administrative duties such as filing, faxing, photocopying.
- Greeted patients upon arrival and directed them to the appropriate area.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
Assistant store manager
Aeropostale
Peoria
06.2022 - 06.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Beauty supervisor
Victoria's Secret
Peoria
03.2022 - 06.2022
- Oversaw daily operations of the beauty department, ensuring adherence to company standards and customer satisfaction.
- Developed and implemented training programs for staff to enhance product knowledge and customer service skills.
- Conducted regular performance evaluations for team members, providing constructive feedback to foster career development.
- Maintained up-to-date knowledge of beauty trends and product innovations to ensure competitive offerings.
- Created visually appealing displays that showcased new products and promotions, driving sales.
Pharmacy Technician
Walgreens
Peoria
09.2021 - 04.2022
- Maintained a high level of accuracy in filling prescriptions resulting in an increase in accuracy.
- Performed scheduled medication pick-ups, verified accuracy of stock, and filed inventory reports.
- Maintained education records of medication supplies and ensured the consistency of all records.
- Ensured the proper inventory of all pharmaceuticals resulting in an increase in inventory levels.
- Communicated with clients regarding medications and suggested additional treatment options when appropriate.
- Provided technical assistance to the pharmacy manager and client and implemented management processes to ensure accurate medication management.
Assistant Manager
Hollister Co
Peoria
02.2017 - 02.2021
- Developed relationships with the new staff members and assisted existing staff members in their career development.
- Offered strong customer service skills keeping customers satisfied and increasing sales by an average of 60% annually.
- Provided customer service and was involved in training new team members each month.
- Managed the work of 25-30 employees increasing crew efficiency by 15%.
Sales Associate/Customer Service
Aeropostale
Peoria
04.2015 - 07.2016
- Built rapport with clients by providing quality customer service and problem solving.
- Communicated with customer support for clarity on questions that were not answered in the online FAQs.
- Established personal connections with customers exceeding customer service expectations.
- Streamlined inventory management to eliminate the need for stock replenishment.
- Performed a full audit of inventory and sales reports ensuring accuracy.
Education
Health - Certied Nursing Assistant -
Illinois Central College
Peoria, USHigh school diploma -
Peoria high school
Peoria, USSkills
- Compassionate Care Expert
- Technical assistance
- Expert customer transactions
- Expert customer service skills
- Advanced customer service
- Expert Communication skills
Certification
- CPR certified (BLS)
- CNA
Languages
- English
- Spanish, Intermediate
- English, Fluent
Timeline
Visual Merchandising Manager
Old Navy
12.2025 - Current
Patient Care Technician
OSF Healthcare
07.2025 - Current
Patient service representative
Carle Health
06.2024 - 07.2025
Assistant store manager
Aeropostale
06.2022 - 06.2024
Beauty supervisor
Victoria's Secret
03.2022 - 06.2022
Pharmacy Technician
Walgreens
09.2021 - 04.2022
Assistant Manager
Hollister Co
02.2017 - 02.2021
Sales Associate/Customer Service
Aeropostale
04.2015 - 07.2016
Health - Certied Nursing Assistant -
Illinois Central College
High school diploma -
Peoria high school