Ivette Verdin-Mendoza
Sauk Village
Summary
Dynamic professional with experience as a Dispatcher at AQA Towing, excelling in customer service and decision-making. Proven ability to streamline processes, enhancing response times and service efficiency. Bilingual in Spanish and English, with strong attention to detail and stress tolerance, ensuring high-quality service in fast-paced environments.
Energetic and compassionate, with strong ability to connect with and support patients. Possesses foundational knowledge of patient care and basic medical procedures, including vital signs monitoring and assisting with daily activities. Dedicated to providing high-quality care and improving patient well-being.
Developed strong customer service skills and efficiency in fast-paced environments, focusing on food preparation and assembly. Gained experience in maintaining clean and organized workspace while ensuring quality and consistency. Looking to transition into new field, bringing commitment to high standards and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
AQA Towing
South Chicago Heights
11.2025 - Current
- Coordinated timely dispatch of towing services using GPS tracking systems.
- Adapted quickly to changing situations, ensuring prompt resolution of service challenges.
- Maintained accurate logs of dispatched vehicles and services rendered.
- Managed incoming service requests and prioritized based on urgency and location.
- Communicated effectively with drivers to provide clear instructions and updates.
- Streamlined workflow processes, reducing response times for service calls.
Sandwich Artist
SUBWAY®Restaurants
Crete, IL
08.2022 - 09.2024
- Prepared sandwiches according to customer specifications, ensuring high quality and presentation standards.
- Maintained cleanliness of workstations and equipment, adhering to safety and sanitation guidelines.
- Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
- Operated cash register efficiently, handling transactions accurately and providing change promptly.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Stocked ingredients and supplies daily, monitoring inventory levels to prevent shortages during busy periods.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
CNA Student
Franciscan St. James Hospital
Olympia Fields, IL
03.2023 - 08.2023
- Assisted in patient care activities, ensuring comfort and safety.
- Observed vital signs and reported changes to nursing staff.
- Maintained a clean and organized environment for patients.
- Supported residents with personal hygiene and daily living tasks.
- This is where I trained for my CNA Certification
- Collaborated with healthcare team to enhance patient outcomes.
- Participated in training sessions to improve caregiving skills.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
Education
Associate of Science - Registered Nurse
Prairie State College
Chicago Heights, IL05-2028
High School Diploma -
Bloom Trail High School
Steger, IL05-2025
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Bilingual (Spanish & English)
- Vital signs monitoring
- Feeding assistance
- Basic life support
- Patient safety
- Transfer techniques
- Teamwork and collaboration
- Problem-solving
- Cleaning and organization
- Reliability and punctuality
Certification
- CNA - Certified Nursing Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher
AQA Towing
11.2025 - Current
CNA Student
Franciscan St. James Hospital
03.2023 - 08.2023
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 09.2024
Associate of Science - Registered Nurse
Prairie State College
High School Diploma -
Bloom Trail High School