Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ivette Morffi

Chicago

Summary

Committed individual with integrity, honesty and dedication. Strong knowledge of first-aid and emergency situation protocols. Quick-learning and highly professional in all situations. Works well with others know to multitask and loves to help people. Very reliable and flexible dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Proficient with interpersonal relations in English and Spanish.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Security Guard

Favorite Staffing
05.2023 - Current
  • Enforced security protocols, including through bag checks and entry screening procedures.
  • Participated in ongoing training and professional development to stay current on security best practices, emergency response procedures, and cultural sensitivity training.
  • Documented security incidents, investigations, and daily activities in detailed logs and reports.
  • Responded promptly to security incidents, emergencies, and disturbances.
  • Maintained visitor logs, recorded arrivals and departures, and ensured that shelter policies regarding access and security were consistently enforced.
  • Participated in ongoing training and professional development to stay current on security best practices, emergency response procedures, and cultural sensitivity training.
  • Improved response time to incidents by maintaining clear communication channels with team members.

Airbnb Host/Vacation Manager

Conglomerate LLC
07.2022 - 08.2023
  • Currently manage vacation rentals through the use of airbnb
  • Conduct screening and scheduling of reservations, and correspondence with all guest inquiries
  • Arbitrate adjustments of rates and availabilities and issue special offers/refunds as necessary
  • Oversee laundry and cleaning throughout all properties
  • Exceeded over 90 positive reviews from a culturally diverse group of people from around the world
  • Showcased a consistent record of excellence and customer service while maintaining impeccable standards for safety, cleanliness, and quality care
  • Manage Reservations, Accept or decline trip requests
  • Message with guests, get to know guests, answer questions, and coordinate arrival and departure on behalf of listing owner
  • Communicate with international guests in Spanish and English, translating property features and amenities
  • Update Calendar and Pricing
  • Keep listing’s availability up to date and manage listing’s price settings
  • Including seasonal pricing and weekly discounts
  • Optimize guest experience by inspecting properties prior to guests stays and coordinating repairs and upgrades
  • Accommodate last minute request and address needs of guests, achieving top guest satisfaction.

Security Guard

Asgard Protection Group LLC
03.2019 - 12.2021
  • Follow established security guard and safety procedures and posted orders to include enforcement of company rules, policies and regulations
  • Secure personnel and premises by inspecting buildings and patrolling property
  • Address problems quickly and report clear information while working under minimal supervision
  • Monitor access control systems and key code records for suspicious activities
  • Investigate reported incidents to protect company assets
  • Report safety hazards
  • Safeguard entrances using scanning equipment to keep lines moving
  • Verify photo IDs and credentials to allow guests passage
  • Monitor premises and record activity in daily security officer reports
  • Survey property to prevent and identify vandalism or disarmed alarm systems
  • Protect entrances by scanning individuals and bags via manual checks or x-ray machinery
  • Respond quickly to emergency situations to assess and deflect issues.

Residential Aide

Merriment Assisted Living Residence
05.2018 - 03.2019
  • Report unusual or urgent circumstances in patient condition environment nurse supervisor
  • Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
  • Interact kindly with patients and families
  • Display positive outgoing attitude, resulting in establishment of long term professional relationships
  • Remain alert to problems or health issues of clients and competently responded
  • Record temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff
  • Plan, prepare, and serve meals and snacks according to prescribed diets
  • Determine specific needs and provide most appropriate level of services for patient well-being
  • Conduct rounds of rooms and building to check on compliance and safety issues
  • Including unlocked windows, and propped open doors
  • Work successfully with diverse group of coworkers to accomplish goals and address issues.

Baquet Server

1 Hotels South Beach
01.2016 - 04.2018
  • Carry appetizer and drink trays around hotel events, maneuvering around guests and furniture without spilling
  • Arrange linens and table settings according to seating plan and event theme
  • Maintain event cleanliness during service by promptly clearing dishes after each course
  • Walk among tables and refilled water and beverage glasses or take orders for more drinks and food
  • Prepare salads, appetizers and set up garnish stations to assist kitchen staff
  • Serve plated dinners, buffet-style dinners and passed hors d'oeuvres for parties
  • Address concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
  • Maintain flexible work schedule to meet event needs
  • Adhere to all health and safety regulations while serving food and beverages
  • Carry out professional service, retaining polite and friendly approach at all times
  • Perform opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas
  • Share knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Miami Beach Senior High
Miami Beach, FL
06.2019

Skills

  • Microsoft Office
  • Business Development
  • Mental Health Support
  • First Aid and CPR

Certification

  • Basic Life Support (BLS) Certification
  • OSHA 30-Hour Certification
  • C1 English: C2 Proficient
  • IS-00100.c: Introduction to the Incident Command System
  • IS-00120.c: An Introduction to Exercises
  • IS-00200.c: Basic Incident Command System for Initial Response
  • IS-00230.e: Fundamentals of Emergency Management
  • IS-00235.c: Emergency Planning
  • IS-00240.c: Leadership and Influence
  • IS-00241.c: Decision Making and Problem Solving
  • IS-00242.c: Effective Communication
  • IS-00700.b: An Introduction to the National Incident Management System
  • IS-00800.d: National Response Framework, An Introduction
  • IS-2900.a: National Disaster Recovery Framework (NDRF)
  • Illinois Mandated Reporter Training
  • Active Shooter Response - RLMS Certificate

Timeline

Security Guard

Favorite Staffing
05.2023 - Current

Airbnb Host/Vacation Manager

Conglomerate LLC
07.2022 - 08.2023

Security Guard

Asgard Protection Group LLC
03.2019 - 12.2021

Residential Aide

Merriment Assisted Living Residence
05.2018 - 03.2019

Baquet Server

1 Hotels South Beach
01.2016 - 04.2018

High School Diploma -

Miami Beach Senior High

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Ivette Morffi