Ivette Mondragon
Oak Lawn,IL
Summary
Experienced Administrative professional seeking opportunities that would allow me to utilize work experience in Financial Services, with proven success in office management and client relationships.
Overview
22
22
years of professional experience
Work History
Auto Liability Adjuster
Direct Auto Insurance
01.2024 - 09.2025
- Evaluated auto liability claims to determine coverage and settlement amounts.
- Investigated accident circumstances through thorough interviews and evidence analysis.
- Collaborated with legal teams to ensure compliance with state regulations and policies.
- Negotiated settlements with claimants, ensuring fair compensation while mitigating company risk.
Claims Adjuster, Automobile and Casualty
Echelon Property & Casualty Insurance
01.2018 - 08.2023
- Resolved claims by thoroughly evaluating customer situations and circumstances.
- Verified information to ensure accuracy in claim assessments and investigations.
- Conducted detailed investigations to assess liability in insurance claims.
- Reviewed police reports and collected statements from all parties involved.
- Managed assigned personal lines bodily injury claims efficiently and effectively.
- Communicated with attorneys as necessary to facilitate claim resolutions.
Claims Administrative Support
Echelon Property & Casualty Insurance
01.2018 - 01.2019
- Facilitated new claims processing by entering accurate data efficiently.
- Supported claims manager and adjusters in managing various claims effectively.
- Managed personal lines bodily injury claims, ensuring proper invoice revisions.
- Processed and printed checks to streamline payment operations.
- Assisted in conducting annual claim audits for compliance and accuracy.
- Trained new claim assistants, enhancing team performance and productivity.
- Collaborated with litigation manager to prepare files for attorney review.
- Coordinated vehicle appraisals to assess damages and claim values.
- Provided clear communication with customers to address inquiries and concerns.
- Translated Spanish calls to assist Spanish-speaking clients effectively.
Baker
Mariano's
01.2016 - 01.2019
- Baking bread for the start of the day.
- Frying and decorating doughnut.
- Fulfilling customers bread orders and doughnut order requests.
Assistant Manager
Speedy Cash Loan Store
01.2013 - 01.2015
- Increased revenue by effectively managing store staff and marketing initiatives.
- Ensured client satisfaction by maintaining clear communication on business needs.
- Supported store maintenance to uphold a clean and safe environment.
- Accurately entered vital information into the system and accounted for funds.
- Facilitated collection of payments and produced loan agreements efficiently.
- Trained and mentored staff on customer service best practices and loan processing protocols.
- Supervised daily operations to ensure compliance with company policies and procedures.
Customer Service Rep.
Check N Go Loan Store
01.2009 - 01.2013
- Ensured data accuracy in STARS system for essential operational information.
- Maintained customer confidentiality while handling sensitive personal data effectively.
- Facilitated communication with customers, addressing inquiries about products and services.
- Executed payment collection and generated accurate loan agreements efficiently.
- Trained new hires, supporting the store manager in district operations.
- Resolved customer inquiries through effective problem-solving and communication skills.
Food Runner
Intercontinental Hotel Group
01.2004 - 01.2010
- I established a clear communication between servers and kitchen staff, to ensure both parties' needs have been met and ensured customers food got delivered promptly and correctly as well as helped as a Hostess when requested.
Education
Business Management and Administration
American Intercontinental University
Associate - Language Arts
Moraine Valley Community College
Palos Hills, ILSkills
- I have knowledge in Inmost Microsoft software, Outlook, Excel, Word, PowerPoint and use of general office equipment
- I am also Bilingual and can fluently read, speak, and write Spanish
Languages
Spanish
Native or Bilingual
Timeline
Auto Liability Adjuster
Direct Auto Insurance
01.2024 - 09.2025
Claims Adjuster, Automobile and Casualty
Echelon Property & Casualty Insurance
01.2018 - 08.2023
Claims Administrative Support
Echelon Property & Casualty Insurance
01.2018 - 01.2019
Baker
Mariano's
01.2016 - 01.2019
Assistant Manager
Speedy Cash Loan Store
01.2013 - 01.2015
Customer Service Rep.
Check N Go Loan Store
01.2009 - 01.2013
Food Runner
Intercontinental Hotel Group
01.2004 - 01.2010
Business Management and Administration
American Intercontinental University
Associate - Language Arts
Moraine Valley Community College