IVEE VERA
Berwyn
Summary
To obtain employment as an Administrative Assistant at a thriving company where my skills and training can be used to them maximum potential.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Assistant
Rush Medical Center
Chicago, IL
11.2025 - Current
- Assisted in patient intake processes and documentation accuracy.
- Supported healthcare providers during patient examinations and procedures.
- Managed scheduling of appointments to optimize clinic workflow.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
MANAGER'S ASSISTANT
5 Star Sports
Melrose Park, IL
03.2021
- Reviewed and prepared HR paperwork for appropriate signatures and tracked to completion.
- Provided administrative support to supervisor and administrative staff, coordinated office operations and managed supervisor calendar.
- Documented expenses and reconciled accounts.
- Balanced team workload, productivity and financial targets by optimizing office personnel schedule.
- Inspected common areas for cleanliness and notified maintenance for non-routine issues.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Took initiative in handling problems and used independent judgment to take immediate corrective actions.
- Worked with management team to react to customer service issues, customer complaints and business opportunities.
- Maintained safe work environment for employees, vendors and customers.
- Answered questions and recommended solutions to address escalated customer complaints.
WHEELCHAIR AGENT
Prospect Inc
Chicago, IL
08.2022 - 10.2025
- Help plane and deplane passengers from flights per day.
- Handled baggage for customers, including moving items between terminals, platforms and assigned rooms.
- Assisted elderly passengers and individuals with limited capabilities to board and disembark from transport vehicles.
- Buckled seatbelts and secured wheelchairs to minimize risks to passengers during travel.
- Helped passengers with diverse questions, requests and complaints.
- Managed ticketing, boarding passes and transfers for travel.
CASHIER
AREAS USA
Chicago, IL
08.2019 - 03.2020
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Set up merchandise displays, including endcaps, floor displays and aisles.
- Greeted customers with prompt and friendly service.
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Balanced cash drawers at shift beginning and end.
CUSTOMER SERVICE CASHIER
Panera Bread Cafe
Berwyn, IL
03.2018 - 08.2019
- Salad maker-drive thru cashier and order taker-QC meaning bagging food and giving the customer their food
- Handled cash, check and card transactions and maintained balanced drawer to facilitate large purchases.
- Restocked products and merchandise to improve aisle organization and increase sales.
- Maintained knowledge of store products and services to offer quality recommendations to customers.
- Balanced cash register to maintain financial accuracy and accountability
ADMINISTRATIVE ASSISTANT
Joliet Job Corps
Joliet, IL
12.2016 - 12.2016
- Assisted CPP students with getting acclimated to the program
- Facilitated orientation for new students
- Sorted papers for CPP Staff
Education
CCMA CERTIFIED -
Skepful Program
07-2025
HIGH SCHOOL DIPLOMA - ADMINISTRATION TRADE
North New Summit School
Jackson, MS08-2017
Skills
- Microsoft word
- Processed correspondence, documents, and reports to support clerical staff
- Leadership
Certification
- Office Proficiency Assessment Certification (OPAC) Clerical Skills
- Numeric Filing Spelling Financial Record Keeping Petty Cash Basic Math SKILLS Bilingual, Speaking Spanish and English
- Certificate: Nha CCMA CERTIFICATE
- BLS Certified
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Medical Assistant
Rush Medical Center
11.2025 - Current
WHEELCHAIR AGENT
Prospect Inc
08.2022 - 10.2025
MANAGER'S ASSISTANT
5 Star Sports
03.2021
CASHIER
AREAS USA
08.2019 - 03.2020
CUSTOMER SERVICE CASHIER
Panera Bread Cafe
03.2018 - 08.2019
ADMINISTRATIVE ASSISTANT
Joliet Job Corps
12.2016 - 12.2016
HIGH SCHOOL DIPLOMA - ADMINISTRATION TRADE
North New Summit School
CCMA CERTIFIED -
Skepful Program