Ivana Ross
Chicago
Summary
Hardworking, adaptable, and quick learner who is always ready for a new challenge Strong communicator who enjoys working on a team Creative individual with a fine attention to detail Passionate leader who achieves success through demonstrating an honest work ethic
Overview
10
10
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Chicago
12.2023 - 01.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to alarms and emergency situations, maintaining situational awareness.
- Enforced company policies and procedures to promote a safe work environment.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Janitorial Assistant
Avantara Lincoln park
Chicago
11.2021 - 10.2023
- Maintained cleanliness in assigned areas following company guidelines and safety protocols.
- Operated cleaning equipment effectively to ensure thorough sanitation of facilities.
- Collaborated with team members to complete daily cleaning tasks efficiently.
- Disinfected surfaces using appropriate chemicals and materials.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Cleaned windows, walls, ceilings, doors, door frames, baseboards.
- Responded promptly to emergency clean-up requests from staff members.
- Operated floor buffers and other specialized cleaning equipment safely.
- Maintained inventory of janitorial supplies.
- Performed daily sweeping, mopping, and vacuuming of floors to ensure a tidy environment.
- Followed safety protocols when using chemical cleaners to prevent accidents.
- Dusted furniture, machines or equipment.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Valet
UIC Hospital-Valet Parking
Chicago
10.2020 - 08.2021
- Collected detailed contact information and license plates numbers for the visitor and/or patient when vehicles were dropped off
- Meticulously analyzed each vehicle after the drop off to check for any dents, scratches or marks to be used for later reports
- Safely assisted customers with the upmost patience and care while helping them move from their vehicles to the hospital entrance
- Organized customers’ keys and other personal items to be sure be sure they were kept safe for later return
- Placed cards on vehicles to return the correct vehicle to its proper owner
Guest Services
Church’s Chicken
Chicago
09.2019 - 01.2020
- Provided excellent customer service by greeting each customer and helping them to place their order
- Helped to open and close the location including food preparation and cleaning in line with company standards
- Handled cash and credit transactions with customers, maintaining complete accuracy of assigned drawer
Customer Relations and Security
Seven Times Seven
Chicago
09.2014 - 06.2019
- Monitored eight security cameras simultaneously, monitoring both inside and outside of the facility
- Greeted guests and directed them when inquired
- Answered phone calls and transferred them to the appropriate recipient, took messages when calls could not be taken at that time
- Opened and closed the location alongside management team
Education
Larry’s Barber College -
Larry’s Barber College
ChicagoSkills
- Window washing
- Cleaning expertise
- Equipment operation
- Cleaning protocols
- Supply management
- Team collaboration
- Time management
- Carpet cleaning
- Chemical handling
- Polishing furniture
- Waste disposal
- Floor maintenance
- Restroom care
- Graffiti removal
- Dusting surfaces
- Sanitization techniques
- Odor control
- Recycling management
Timeline
Security Officer
Allied Universal Security Services
12.2023 - 01.2025
Janitorial Assistant
Avantara Lincoln park
11.2021 - 10.2023
Valet
UIC Hospital-Valet Parking
10.2020 - 08.2021
Guest Services
Church’s Chicken
09.2019 - 01.2020
Customer Relations and Security
Seven Times Seven
09.2014 - 06.2019
Larry’s Barber College -
Larry’s Barber College