Ivana Rios
Berwyn
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
13
13
years of professional experience
Work History
Branch Manager
Pillar Staffing LLC
01.2019 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Billing Manager
Pillar Staffing LLC
09.2014 - 12.2018
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Prepared internal and regulatory financial reports and balance sheets.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Collaborated with C-level executives to develop long-term financial plans.
- Supported financial director with special projects and additional job duties.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Payroll Administrator
Pillar Staffing LLC
03.2011 - 09.2014
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Submitted reports on payroll activities.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Calculated payroll deductions by accurately using company software and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Managed payroll data entry and processing for over 300 employees to comply with predetermined company guidelines.
- Managed employee records on database to maintain accuracy and updated information.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Completed payroll accurately and timely to meet employee expectations.
- Tracked employee vacation, sick and personal time.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Updated employee files with new details such as changes in address or salary levels.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted with recruitment and onboarding of new employees.
Recruiter
Surestaff LLC
07.2010 - 02.2011
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Collaborated with hiring managers to understand job requirements and expectations.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with managers to identify and address employee relations issues.
Education
Medical Assistant Certificate -
Bryman College
Los Angeles, CA2006
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA2005
Skills
- Goals and Performance
- Staff Management
- Multitasking Abilities
- Accounts Payable and Accounts Receivable
- Microsoft Access
- Excellent Communication Skills
- Strong Interpersonal Skills
- Excellent Work Ethic
- Team Player
- Excellent Time Management Skills
- Training and Development
- Attention to Detail
- Client Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Pillar Staffing LLC
01.2019 - Current
Billing Manager
Pillar Staffing LLC
09.2014 - 12.2018
Payroll Administrator
Pillar Staffing LLC
03.2011 - 09.2014
Recruiter
Surestaff LLC
07.2010 - 02.2011
Medical Assistant Certificate -
Bryman College
High School Diploma -
Manual Arts Senior High School
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