IVAN VEGA
The Starbucks Coffee Company
CHICAGO
6
years of professional experience
Detail-oriented English major with a minor in Graphic Design, experienced in literary editing and manuscript evaluation. Developed skills in reviewing submissions and providing editorial feedback through involvement with Stella Veritatis literary magazine. Eager to leverage strong writing, proofreading, and organizational abilities in a publishing internship.
Work History
Shift Supervisor
2 Years 8 Months- Reviewed shift communications, schedules, and operational documentation, ensuring accuracy and clarity to support effective team operations
- Led and motivated barista team to deliver excellent customer service in a high-volume environment
- Managed cash handling, store inventory, and opening/closing procedures, ensuring accuracy and accountability for seamless daily operations
- Managed cash handling, store inventory, and opening/closing procedures with accuracy and accountability
- Resolved customer concerns promptly and professionally, fostering a positive and welcoming store atmosphere
- Recognized as Partner of the Quarter twice for outstanding teamwork, reliability, and customer satisfaction.
Barista
3 Years 2 Months- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction and loyalty.
- Prepared and customized beverages and food items to meet customer preferences with precision, contributing to repeat business.
- Managed cash handling, POS transactions, and drive-thru operations with consistency and reliability.
- Maintained cleanliness and restocked inventory, fostering welcoming atmosphere that supported team productivity.
Education
Bachelor's - English, Minor in Graphic Design
Participated in editorial review of literary submissions and collaborative publication decisions for the Stella Veritatis literary magazine
Associates in Art - English
Skills
Operational Review
Sales Reporting
Visual Merchandising
Team leadership
Bilingual (English & Spanish)
Communication skills
Content review
Timeline
Shift Supervisor
The Starbucks Coffee Company
12.2023 - CurrentRead More
Barista
The Starbucks Coffee Company
10.2020 - 12.2023Read More
City Colleges of Chicago
Associates in Art from English
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Dominican University
Bachelor's from English, Minor in Graphic Design
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